Puerto Banus_ Client Adivisor Sickness Cover

Etro; Andalucía; Presencial; EUR 22.000 - 28.000; Jornada completa

Descripción de la vacante

Etro Boutique Puerto Banús in Spain seeks a full-time Client Advisor to cover temporary sickness absence. You will provide customers with high-quality service, share Etro’s philosophy, and promote its luxury heritage.

Responsibilities include delivering exceptional customer experiences, CRM/clienteling, maintaining visual displays, and supporting inventory and cashier processes while collaborating with the team. Fluency in English is required, additional languages welcomed.

Formación

• Fluent in English required; additional languages a plus.
• Experience in luxury fashion or retail preferred.
• Strong clienteling and CRM mindset.
• Ability to meet store goals and develop relationships.

Responsabilidades

• Provide exceptional customer service by meeting customer needs with knowledge of Etro products and heritage.
• Assist customers with the Etro selling ceremony.
• Discuss fashion trends and luxury market developments with clients.
• Contribute to achieving store goals by enhancing sales.
• Build relationships with customers through CRM and clienteling.
• Foster strong teamwork with colleagues.
• Support visual merchandising in line with Etro guidelines.
• Assist replenishment and inventory checks.
• Handle cashier procedures and after-sales service.
• Adhere to Etro grooming standards and policies.

Conocimientos

Fluent English

Customer service

Communication

Teamwork

Descripción del empleo

Etro is New Tradition, the sum of artisan know-how and creative experimentation. The entrepreneurial venture began in 1968, when Gimmo Etro, the brand’s visionary founder, launched a production of highly prestigious fabrics using noble and natural fibers, which he embellished with original designs and innovative colour ways. In 1981 the furnishing textiles line made its debut. The Paisley motif used to enrich the first collection was set to become ETRO’s mark of identity. The product range added another string to its bow in 1984 with leather goods and the bag collection in Paisley jacquard fabric. The launch of the home accessories and complements collection, in 1986, and the creation of the perfumes division, in the late 1980s, consolidated the brand’s lifestyle concept. The 1990s saw the unveiling of the first men’s and women’s prêt-à-porter collections, their inventive and recherché style earning the label instant recognition. The materials, the workings and a special talent with prints are what make ETRO unique and unrepeatable.

For our Boutique in Puerto Banús, we are looking for a full-time Client Advisor for a temporary sickness cover position.

She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities:

• Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
• Assist customers accordingly with Etro selling ceremony
• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• Ensure the achievement of the Store goals, enhancing and developing the business
• Build and strengthen relationships with customers by developing CRM and Clienteling strategies
• Build strong team collaborations
• Contribute to maintain the visual display of the products in accordance with Etro visual guidelines
• Help ensuring the products replenishment and physical inventory of merchandise
• Be confident with cashier procedures and after sales management
• Follow Company grooming, accordingly with Etro standards and policies

Key Requirements

• Deep passion for fashion and luxury
• Experience in a similar role within fashion and luxury retail companies
• Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude
• Comfortable in client face activities and clienteling
• Ability to adapt to different customers
• Team-playing aptitude
• Strong communication skills
• Understanding of Retail
• KPIsDigital Ability
• Ability to work in a dynamic environment
• Fluent in English, a second language will be considered a plus