ECI Marbella_ Client Adivisor Sickness Cover

Etro; Andalucía; Presencial; EUR 16.000 - 22.000; Jornada completa

Descripción de la vacante

Etro boutique in Marbella is seeking a full-time Client Advisor to cover temporary sickness. You will deliver exceptional customer service, share Etro’s history and heritage, and help customers discover luxury fashion and lifestyle products.

Ideal candidates have a passion for fashion, retail experience in luxury brands, strong communication, and the ability to build relationships through clienteling. Fluency in English is required, additional languages a plus.

Formación

• Deep passion for fashion and luxury.
• Experience in a similar role within fashion and luxury retail.
• Strong commercial awareness and customer-focused attitude.
• Ability to build relationships through clienteling and CRM.

Responsabilidades

• Provide exceptional customer service by understanding needs and guiding purchases.
• Demonstrate product knowledge and Etro heritage to clients.
• Assist with store goals and maintain visual merchandising.
• Develop relationships with customers via CRM and clienteling.
• Support cashier procedures and after-sales service.

Conocimientos

Customer service

Product knowledge

CRM & Clienteling

Team collaboration

Communication skills

Retail experience

Descripción del empleo

Etro is New Tradition, the sum of artisan know-how and creative experimentation. The entrepreneurial venture began in 1968, when Gimmo Etro, the brand’s visionary founder, launched a production of highly prestigious fabrics using noble and natural fibers, which he embellished with original designs and innovative colour ways. In 1981 the furnishing textiles line made its debut. The Paisley motif used to enrich the first collection was set to become ETRO’s mark of identity. The product range added another string to its bow in 1984 with leather goods and the bag collection in Paisley jacquard fabric. The launch of the home accessories and complements collection, in 1986, and the creation of the perfumes division, in the late 1980s, consolidated the brand’s lifestyle concept. The 1990s saw the unveiling of the first men’s and women’s prêt-à-porter collections, their inventive and recherché style earning the label instant recognition. The materials, the workings and a special talent with prints are what make ETRO unique and unrepeatable.

For our Boutique in Eci Marbella , we are looking for a full-time Client Advisor for a temporary sickness cover position.

She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities:

• - Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
• - Assist customers accordingly with Etro selling ceremony
• - Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• - Ensure the achievement of the Store goals, enhancing and developing the busi
• ness
• - Build and strengthen relationships with customers by developing CRM and Clienteling strategies
• - Build strong team collaborations
• - Contribute to maintain the visual display of the products in accordance with Etro visual guidelines
• - Help ensuring the products replenishment and physical inventory of merchandise
• - Be confident with cashier procedures and after sales management
• - Follow Company grooming, accordingly with Etro standards and policies

Key Requirements

• -Deep passion for fashion and luxury
• -Experience in a similar role within fashion and luxury retail companies
• -Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude
• -Comfortable in client face activities and clienteling
• -Ability to adapt to different customers
• -Team-playing aptitude
• -Strong communication skills
• -Understanding of Retail
• - KPIsDigital Ability
• -Ability to work in a dynamic environment
• -Fluent in English, a second language will be considered a plus