Admissions Advisor, Undergraduate Programs (Temporary)

IE University; Madrid; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

IE University in Madrid seeks an Admissions Advisor to join the dynamic Admissions team. This temporary role manages the admissions process for candidates worldwide and supports outstanding applicants through the application journey.

Ideal candidates have 1–2 years of experience, strong English and Spanish, and a proactive, client-focused mindset. Availability for occasional Saturday mornings is required.

Formación

• Bachelor’s degree desirable.
• 1-2 years of experience.
• Advanced English and Spanish speaker.
• Valid work permit for Spain.
• Highly client focused and proactive.
• Excellent communication and process skills.
• CRM experience preferred.

Responsabilidades

• Provide outstanding customer service to prospective students and families.
• CRM management: data entry, tracking of documents.
• Handle telephone and walk-in enquiries as primary contact.
• Support continuous process improvement for admissions experience.
• Assist with on-campus and off-campus events and outreach.
• Collaborate with IE departments and international offices.

Conocimientos

Client focus

Proactivity

Communication

Team player

Educación

Bachelor's degree

Herramientas

CRM software

Descripción del empleo

Overview

Are you interested in joining a dynamic and international team of professionals to transform education? IE University's Admissions department is looking for an Admissions Advisor (Temporary) to join its team!

Become part of a young, dynamic, multicultural team taking innovative programs to a global market. This position manages the admissions process candidates from around the globe and supports standout candidates through the application process. This role provides an excellent opportunity to discover the world of admissions at a top university and form part of the IE Admissions team.

Why IE University?

Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact.

At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future.

Our mission

We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect: We transform people, who then transform others, systems, society, and, ultimately, our world.

Our Purpose

To foster positive change.

Values

• Cultivate the humanistic approach.
• Empower your entrepreneurial spirit
• Cherish the diversity of people, mind, and experience
• Drive innovation with a proactive mindset

We are looking for a person to join a full-time position in Madrid - IE Tower.

Responsibilities

Your role as a Admissions Advisor will involve:

• Provide outstanding customer service to prospective students and their families, both in person and on the telephone.
• CRM management: data entry into admissions database, tracking of application documents, enrolment documents, etc.
• Primary responsibility for telephone and walk-in enquiries.
• Pro-active and continuous process improvement to ensure that IE students receive the very best admissions experience.
• Support and active participation in the on-campus events (Open Days, Open Houses, School visits…) and off campus events (Admissions days, Fairs, etc.).
• Active support to all applicants in the admission and enrolment process.
• Support teammates as necessary to build team-oriented environment and contribute ideas to innovative team atmosphere, to ensure continuous improvement, excellent experience and outstanding reputation of part-time programs team.
• Work diligently to build relationships and communicate efficiently with relevant departments and international offices across IE, to ensure evolution of team reputation and profile.
• Availability to work one Saturday morning per 8/9 weeks.

Qualifications

To thrive in this role, you should possess the following qualifications:

• Bachelor´s Degree desirable.
• 1-2 years of experience.
• Advanced English and Spanish speaker.
• In possession of a valid work permit for Spain.
• Highly client focused.
• Highly proactive.
• Excellent communication skills.
• Excellent process management and continuous improvement skills.
• Strong team player.
• CRM experience preferred.

Unleash your full potential and make an impact. The next move is yours!