IE Campus Life Coordinator

IE University; Madrid; Presencial; EUR 42.000 - 54.000; Jornada completa

Descripción de la vacante

IE University in Madrid invites applications for the IE Campus Life Coordinator to strengthen student experiences on campus. You will oversee campus life operations, support clubs, and partner with diverse teams to deliver engaging programs across IE Tower.

The role requires strong English and Spanish, superior organization, and the ability to manage multiple projects with attention to detail. You will contribute to student success through data-driven insights and proactive service.”

Formación

• Excellent English and Spanish required.
• Strong analytical and reporting skills.
• Customer service excellence and relationship-building.
• Highly organized with project coordination focus.
• Occasional weekend work may be required.

Responsabilidades

• Manage Undergraduate Professional Clubs and Tech & Innovation Clubs; meet weekly with boards to review workshops and programs.
• Plan and coordinate club initiatives to boost student integration, prestige and learning outside class.
• Collaborate with Campus Life team to improve the Student Journey and engagement touchpoints.
• Provide outstanding customer service to students and internal teams.
• Liaise with contractors and external stakeholders for service delivery.
• Design and facilitate student club focus groups and feedback sessions.
• Coordinate international trips for Debate Club delegations and events abroad.
• Maintain knowledge of Campus Life policies and procedures.
• Support flagship events like IE Model United Nations and TechIE Conference.

Conocimientos

Bilingual EN/ES

Analytical mindset

Customer service

Organizational skills

Multi-project mgmt

Team collaboration

Cross-cultural experience

Presentation skills

Excel

CRM/Data viz

Herramientas

Excel

CRM systems

Dynamics

Data visualization tools

Descripción del empleo

Are you interested in joining a dynamic and international team of professionals to transform education? IE University’s Student Experience is looking for an IE Campus Life Coordinator to join its team!

Why IE University?

Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact.

At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future.

Our mission

We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect We transform people, who then transform others, systems, society, and, ultimately, our world.

Our Purpose

To foster positive change.

Values

• Cultivate the humanistic approach.
• Empower your entrepreneurial spirit
• Cherish the diversity of people, mind, and experience
• Drive innovation with a proactive mindset

We are looking for a person to join a full-time position in Madrid - IE Tower.

Your role as a IE Campus Life Coordinator will involve

Campus Life Operations and Engagement

• Reporting to the Executive Director of Campus Life (and thereby the Vice Rector for Education & Student Experience)
• Manage the Undergraduate Professional Clubs and Tech & Innovation Clubs. These 2 categories comprise of about 40 student club boards. This will involve meeting with the respective board members, often on a weekly basis, to review their workshops, programs, and community-building initiatives.
• Validate, plan, coordinate, and implement club initiatives aimed at increasing student integration, university prestige, and academic learning experiences beyond the classroom.
• Collaborate with the broader Campus Life team to continuously evaluate and improve the Student Journey by identifying key engagement touchpoints and opportunities for targeted support.
• Provide outstanding customer service to students and internal institutional teams.
• Liaise effectively with contractors and external stakeholders to ensure high-quality service delivery.
• Act as one of the key Campus Life representatives at the IE Tower, contributing to daily operations and student engagement initiatives on campus.
• Design and facilitate student club focus groups & feedback collection initiatives to assess student needs and improve programming.
• Proactively identify and resolve issues or inefficiencies in student-facing services and operations, especially with respect to your club categories.
• Manage all international trips for delegations of IE students representing the Debate Club abroad in competitions around the world
• Maintain comprehensive working knowledge of Campus Life policies, procedures, and engagement opportunities.
• Offer occasional weekend and outside standard working hours availability for key campus-wide events and community activities. These will include your flagship events like IE Model United Nations Conference and the TechIE conference, which happen on an annual basis.
• Serve as a liaison to management regarding concerns related to Campus Life services, communications, or student engagement trends.

Data Tracking, Reporting, and Assessment

• Track and analyze student participation and engagement metrics across Campus Life initiatives, events, clubs, workshops, and programs.
• Develop and maintain dashboards, reports, and engagement summaries to support strategic decision making and resource allocation, especially for the Professional category.
• Monitor key performance indicators (KPIs) related to student engagement, event attendance, retention, satisfaction, and sense of belonging.
• Support data collection and reporting processes using institutional systems such as Dynamics and other reporting platforms.
• Maintain accurate records and databases related to student participation, budgets, engagement initiatives, and program outcomes.
• Generate regular analytical reports and presentations for leadership regarding engagement trends, program effectiveness, and operational insights.
• Assist in budget tracking and financial reporting for Campus Life initiatives and Club allocations.
• Collaborate cross-functionally with institutional teams to align engagement metrics with broader university objectives and student success indicators.
• Use qualitative and quantitative feedback to recommend improvements, optimize programming, and identify emerging student needs.
• Contribute to the development of assessment frameworks and post-event evaluation processes to measure impact and ROI of Campus Life initiatives.

To thrive in this role, you should possess the following qualifications

• Proficiency in English and Spanish.
• Strong analytical mindset with interest or experience in data tracking, reporting, metrics, or assessment.
• Excellent customer service skills with proven ability to develop and maintain strong working relationships.
• Highly organized and detail oriented, with strong project coordination skills.
• Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Team player who enjoys working in a collaborative and multicultural environment.
• Experience working with diverse international communities and cultures.
• Strong communication and presentation skills.
• Proficiency in Microsoft Excel and reporting tools; experience with dashboards, CRM systems, or data visualization tools is a plus.
• Motivation to engage regularly with university staff and students.
• Ability to work occasional weekends and maintain schedule flexibility when needed.

Unleash your full potential and make an impact. The next move is yours!

At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.