Program Assistant, School of Politcs, Economics & Global Affairs

Ie University; Madrid; Presencial; EUR 23.000 - 29.000; Jornada completa

Descripción de la vacante

IE University’s School of Politics, Economics & Global Affairs in Madrid invites applications for a full-time Program Assistant. The role serves as the first contact for students, professors and providers, supporting the Program Management team with administrative tasks and coordinating with Registrar, IT and planning.

Fluency in Spanish and English, plus strong organizational and customer-service skills, are essential.

Formación

• Bachelor’s Degree required.
• 0-2 years of experience.
• Fluency in Spanish and English, with strong communication skills.
• Customer interface experience and excellent organizational skills.
• Proficiency in Microsoft Office (Word, Excel and PowerPoint).

Responsabilidades

• Support students and professors on a daily basis.
• Manage a high volume of emails and respond on time to queries.
• Liaise and coordinate with other departments (Registrar, Planning, IT…) on a wide range of administrative issues.
• Process internal expense reports and monitor budget.
• Compile and update databases with student information.
• Manage the logistics of the program, including events, organization of extracurricular activities and travel arrangements.
• Analyze existing data-gathering systems and procedures to support their improvement and the development of new ones.
• Understand the program’s timelines in order to work proactively and independently on the delivery of tasks.
• Travel coordination for students, faculty and staff of the department.
• Prepare summaries of meetings with stakeholders that help the team know what actions to focus on to improve programs.
• Prepare communications for students and candidates aligned with the School’s mission and goals.]
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Conocimientos

Customer service

Organization skills

Communication skills

Microsoft Office

Educación

Bachelor's Degree

Herramientas

Microsoft Office

Descripción del empleo

Overview

Are you interested in joining a dynamic and international team of professionals to transform education? IE University'sSchool of Politics, Economics & Global Affairs is looking for anProgram Assistant to join its team!

The Program Assistant is the first point of contact for students, professors and providers on a day-to-day basis. The Program Assistant will assist the Program Management team by carrying out all administrative tasks necessary for the smooth running and delivery of the program. This role reports to the Program Manager and the Executive Director.

In particular, this role is suitable for someone who is aware of the importance of customer service, able to rapidly adapt to different scenarios, with a good understanding of the priorities of the management team and capable of managing a wide range of tasks the same time.

We are looking for a person to join a full-time position based in Madrid (Maria de Molina).

Why IE University?

Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact.

At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future.

Our mission

We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect: We transform people, who then transform others, systems, society, and, ultimately, our world.

Our Purpose

To foster positive change.

Values

• Cultivate the humanistic approach.
• Empower your entrepreneurial spirit
• Cherish the diversity of people, mind, and experience
• Drive innovation with a proactive mindset

We are looking for a person to join a full-time position inMadrid - IE Tower, Segovia Campus, María de Molina, Pinar 18, Velázquez, etc.

Responsibilities

Your role as a Program Assistant will involve:

• Support students and professors on a daily basis.
• Manage a high volume of e-mails and respond on time to student queries.
• Liaise and coordinate with other departments (Registrar, Planning, IT…) on a wide range of administrative issues.
• Process internal expense reports and monitor budget.
• Compile and update databases with student information.
• Manage the logistics of the program, including events, organization of extracurricular activities (simulations, visits, etc.) and travel arrangements.
• Analyze existing data-gathering systems and procedures to support their improvement and the development of new ones.
• Understand the program’s timelines in order to work proactively and independently on the delivery of tasks.
• Travel coordination for students, faculty and staff of the department.
• Prepare summaries of meetings with stakeholders that help the team know what actions to focus on to improve programs.
• Prepare communications for students and candidates aligned with the School’s mission and goals.

Qualifications

To thrive in this role, you should possess the following qualifications:

• Bachelor’s Degree.
• 0-2 years of experience.
• Fluency in Spanish and English, and good communication skills (verbal and written).
• A track-record of customer interface, excellent organization skills, and a “can-do attitude”.
• Ability to research, analyze and present material clearly and concisely
• Proficiency in Microsoft Office (Word, Excel and Powerpoint).
• Curious, open to learn and with team-working skills.
• Strong desire to work in a multicultural environment.
• Candidates must possess a valid EU work permit.
• Ability to deal with complex requests and have objective criteria according to the Institution’s policies.

At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.