Program Assistant, Undergraduate Programs - School of Politics, Economics & Global Affairs

IE University; Madrid; Presencial; EUR 28.000 - 38.000; Jornada completa

Descripción de la vacante

IE University in Madrid invites applications for a Program Assistant, Undergraduate Programs. You will be the first point of contact for students and professors and support the Program Management team with a range of administrative tasks essential to the smooth running of the program.

The role rewards a service-oriented mindset, strong organization, and the ability to work across departments in a multicultural environment. Fluency in Spanish and English is required.

Formación

• Bachelor's degree required.
• Fluent in Spanish and proficient in English.
• Strong organizational and customer-service skills.
• Experience with Microsoft Office (Word, Excel, PowerPoint).

Responsabilidades

• Attend and support students and professors daily.
• Manage high volume of emails and respond on time to queries.
• Coordinate with Registrar and Planning departments on administrative issues.
• Prepare and edit reports and presentations.
• Organize logistics for program deliveries, events, and travel.

Conocimientos

Multitasking

Customer service

Organizational skills

Communications

Educación

Bachelor's Degree

Herramientas

Microsoft Office

Word

Excel

PowerPoint

Descripción del empleo

Overview

Are you interested in joining a dynamic and international team of professionals to transform education? IE University's School of Politics, Economics & Global Affairs is looking for a Program Assistant, Undergraduate Programs to join its team!

Why IE University?

Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact.

The Program Assistant is the first point of contact with students and professors on a day-to-day basis. The Program Assistant will assist the Program Management team by carrying out all administrative tasks necessary for the smooth running and delivery of the program. This role reports to the Program Manager and the Program Directors.

In particular, this role is suitable for a person aware of the importance of customer service, with qualities of good adaptation to different scenarios, a good understanding of the priorities of a management team and capable of carrying out tasks as diverse as important at the same time delivering positive impact on their daily interactions.

At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future.

Our mission

We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect: We transform people, who then transform others, systems, society, and, ultimately, our world.

Our Purpose

To foster positive change.

Values

• Cultivate the humanistic approach.
• Empower your entrepreneurial spirit
• Cherish the diversity of people, mind, and experience
• Drive innovation with a proactive mindset

We are looking for a person to join a full-time position in Madrid - IE Tower, Segovia Campus, María de Molina, Pinar 18, Velázquez, etc.

Responsibilities

Your role as a Program Assistant, Undergraduate Programs will involve:

• Attend and support the students and professors on a daily basis.
• Manage a high volume of e-mail and respond on time to student queries.
• Liaise and coordinate with other departments (Registrar, Planning…) on a wide range of administrative issues.
• Process internal expense reports.
• Compile and update databases with student information.
• Contribute to the preparation and edition of reports and presentations.
• Manage the logistics of the program deliveries caterings, organization of extracurricular events (simulations, visits, etc.) and travel arrangements
• Analyze existing data-gathering systems and procedures to support their improvement and the development of new ones.
• Producing/translating documents, briefing papers, reports and presentations to support Directors in their tasks.

Qualifications

To thrive in this role, you should possess the following qualifications:

• Bachelor’s Degree.
• Fluency in Spanish and functional use of English , and good communication skills (verbal and written).
• A track-record of customer interface, excellent organization skills, and a “can-do attitude”.
• Ability to research, analyze and present material clearly and concisely
• Proficiency in Microsoft Office (Word, Excel and Powerpoint).
• Curious, open to learn and with team-working skills.
• Strong desire to work in a multicultural environment.
• Candidates must possess a valid EU work permit.
• Candidates must be EU citizens or possess a valid EU work permit.

At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.