Program Assistant, Mim

Jobbydoo; Madrid; On-site; EUR 24,000 - 34,000; Full time

Job summary

IE University Business School in Madrid is seeking a Program Assistant to join its dynamic, international team. The role involves being the first point of contact for students and professors and assisting the Program Management team with essential administrative tasks to ensure smooth program delivery in a fast-paced environment.

The ideal candidate holds a Bachelor's degree, is fluent in English and Spanish, and demonstrates strong communication, organization, and teamwork skills.

Qualifications

• Bachelor's degree required.
• Fluency in English and Spanish; strong written and verbal communication.
• Track record in customer interface, good organizational skills and can-do attitude.

Responsibilities

• Be the primary point of contact with students and professors daily.
• Support Program Management with administrative tasks to ensure smooth program delivery.
• Handle high email volume and respond to student inquiries promptly.
• Maintain and update databases with student information and assist in preparing reports.

Skills

English

Spanish

Communication

Teamwork

Organization

Customer service

Education

Bachelor's Degree

Tools

Microsoft Office

Excel

PowerPoint

Word

Job description

Overview: Are you interested in joining a dynamic and international team of professionals to transform education? IE University's Business School is looking for an Program Assistant to join its team! Why IE University? Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact. At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future. Our mission We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect: We transform people, who then transform others, systems, society, and, ultimately, our world. Our Purpose To foster positive change. Values 1. Cultivate the humanistic approach. 2. Empower your entrepreneurial spirit 3. Cherish the diversity of people, mind, and experience 4. Drive innovation with a proactive mindset

We are looking for a person to join a full-time position in Madrid - Velázquez 130

Unleash your full potential and make an impact.

Responsibilities

• The Program Assistant is the first point of contact with students and professors on a day-to-day basis.
• The Program Assistant will assist the Program Management team by carrying out all administrative tasks necessary for the smooth running and delivery of the program.
• The candidate must feel comfortable working in a busy environment that will require multi-tasking and the ability to manage a high volume of work.
• Also, the successful candidate should be detail-oriented, enjoy interacting with students, and be a team player.
• The most relevant tasks managed by the Program Assistant include but are not limited to:
• Act as point of contact with internal and external stakeholders involved in the programs' operations (Faculty, Admissions, Registrar's Office, Planning…).
• Attend and support students and professors on a daily basis.
• Manage a high volume of e-mail and timely respond to student queries.
• Compile and update databases with student information.
• Contribute to the preparation and edition of reports and presentations.
• Manage the logistics of the program deliveries: caterings, organization of extracurricular events (simulations, visits, etc.) and travel arrangements.

Qualifications

• Bachelor's Degree.
• Fluency in both English and Spanish, and good communication skills (verbal and written).
• A track-record of customer interface, excellent organization skills, and a "can-do attitude".
• Proficiency in Microsoft Office (Word, Excel and Powerpoint).
• Curious, open to learn and with team-working skills.
• Strong desire to work in a multicultural environment.
• Candidates must possess a valid EU work permit.

At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.