Program Assistant, Business Masters - IE Business School

Ie University; Comunidad de Madrid; On-site; EUR 24,000 - 30,000; Full time

Job summary

IE University’s Business School in Madrid seeks a Program Assistant to support the Business Masters program. You will act as the frontline contact for students and faculty, coordinating administrative tasks to ensure smooth delivery of the curriculum.

Working in a dynamic, international environment, you will manage inquiries in English and Spanish, assist with reports and events, and collaborate with Registrar, Admissions and planning teams to keep schedules and communications on track.

Qualifications

• Bachelor’s degree required.
• Fluency in English and Spanish, with strong communication skills.
• Experience in customer-facing environments is desirable.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Interest in multicultural settings and teamwork.

Responsibilities

• Serve as first point of contact for students and professors daily.
• Assist the Program Management team with administrative tasks for the program.
• Manage high volumes of emails and respond promptly to queries.
• Liaise with departments (Admissions, Registrar, Planning) on administrative issues.
• Support creation of reports and presentations and coordinate logistics.

Skills

Fluent English

Fluent Spanish

Customer service

Organization skills

MS Office

Teamwork

EU work permit

Education

Bachelor’s Degree

Tools

MS Office Suite

Job description

Overview

Are you interested in joining a dynamic and international team of professionals to transform education? IE University’s Business School is looking for an Program Assistant, Business Masters to join its team!

Why IE University?

Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact.

At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future.

Our mission

We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect: We transform people, who then transform others, systems, society, and, ultimately, our world.

Our Purpose

To foster positive change.

Values

• Cultivate the humanistic approach.
• Empower your entrepreneurial spirit
• Cherish the diversity of people, mind, and experience
• Drive innovation with a proactive mindset

We are looking for a person to join a full-time position in Madrid - María de Molina 31BIS

Responsibilities

Your role as a Program Assistant - Business Masters will involve:

• The Program Assistant is the first point of contact with students and professors on a day-to-day basis. The Program Assistant will assist the Program Management team by carrying out all administrative tasks necessary for the smooth running and delivery of the program. This role reports to the Executive Director of Business Masters, located in Maria de Molina 31 BIS.

  Key Action Areas:

  The candidate must feel comfortable working in a busy environment that will require multi-tasking and the ability to manage a high volume of work. Also, the successful candidate should be detail-oriented, enjoy interacting with students, and being a team player. The most relevant tasks managed by the Program Assistant include but are not limited to:

  • Act as point of contact (coordination and constant communication) with the different departments involved in programs’ operations (Faculty, Admissions, Registrar’s Office, Planning…).
  • Attend and support the students and professors on a daily basis.
  • Manage a high volume of e-mail and respond on time to student queries.
  • Liaise and coordinate with other departments (Registrar, Planning…) on a wide range of administrative issues.
  • Process internal expense reports.
  • Compile and update databases with student information.
  • Contribute to the preparation and edition of reports and presentations.
  • Assist the Program Management Team in the communication with internal and external stakeholders (students, professors, IEU departments).
  • Manage the logistics of the program deliveries: caterings, organization of extracurricular events (simulations, visits, etc.) and travel arrangements.

Qualifications

To thrive in this role, you should possess the following qualifications:

• Requirements:

  • Bachelor’s Degree.
  • Fluency in both English and Spanish, and good communication skills (verbal and written).
  • A track‑record of customer interface, excellent organization skills, and a “can‑do attitude”.
  • Proficiency in Microsoft Office (Word, Excel and Powerpoint).
  • Curious, open to learn and with team‑working skills.
  • Strong desire to work in a multicultural environment.
  • Candidates must possess a valid EU work permit.

Unleash your full potential and make an impact. The next move is yours!

At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.