Premium Support Specialist

Board; Madrid; Híbrido; EUR 32.000 - 45.000; Jornada completa

Descripción de la vacante

Board International is seeking a Premium Support Specialist in Madrid to provide functional and technical assistance on planning solutions for key accounts. The role supports post-implementation success within Customer Success, with regular service review meetings and SLA-driven responses.

The position offers a hybrid schedule: 3 days in the office, 2 days from home each week, and opportunities to collaborate across teams. Fluency in English and strong problem-solving are essential for success.

Formación

• Educational background in Business, Finance, Accounting, Computer Science, MIS, Mathematics or related technical field.
• Experience in Support or Consulting with EPM, Supply Chain, FP&A or Retail planning software.
• Understanding of financial processes (e.g., Consolidation, Lease Reporting).
• Exposure to OLAP or multi-dimensional data preferred.
• SQL knowledge is advantageous.
• Strong de-escalation and time‑critical work skills.
• Translate complex requirements into Board platform solutions.
• Excellent written and verbal communication and English fluency.

Responsabilidades

• Provide qualified functional and technical assistance for Board planning and reporting solutions.
• Participate in knowledge transfer between delivery and maintenance teams.
• Explain Board functionality in technical detail to meet customer requirements.
• Identify improvement areas in existing applications.
• Relate customer and market feedback to the Product team.
• Assist Senior Specialists in meetings about new features.
• Provide reactive support for existing customers' questions/issues.

Conocimientos

De-escalation

Troubleshooting

Root-cause analysis

English fluency

Excellent communication

Educación

Business/Finance background

Technical degree (CS/MIS/Math)

Herramientas

SQL

Descripción del empleo

At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.

What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.

Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer‑centric mentality, your next adventure starts here!

We are currently looking for a Premium Support Specialist to join our team in Madrid.

In this role, you will be accountable for providing assistance on a range of Planning Solutions developed for some of Board’s key accounts.

The Premium Support team plays a pivotal role in Board’s Customer Success strategy by providing industry leading post‑implementation support. Through regular service review meetings, our Support Specialists are expected to maintain a strong grasp of our customers’ ever‑changing business and functional requirements whilst helping them understand how Board can be used to achieve their goals.

We embrace flexibility through a hybrid working schedule, with 3 days at the office and 2 days working from home each week, fostering a balance of collaboration and productivity.

Key Responsibilities and Objectives:

• Provide qualified functional and technical assistance for existing customer Board planning and reporting solutions.
• Participate in extensive knowledge transfer processes between delivery and maintenance teams.
• Be able to articulate, in deep technical detail how Board functionality can be used to meet Customer requirements and find a solution to business problems.
• Identify areas for improvement in existing applications.
• Work closely with the Board Product team by relaying Customer and market feedback.
• Assist Senior Specialists in meetings to provide insights to new features and functionality introduced in the Board Platform.
• Provide Reactive support for existing customers if/when questions/issues in their existing application arise.

Requirements:

• Educational background in Business, Finance, Accounting, Computer Science, Management Information Systems (MIS), Mathematics or any relevant technical field.
• Previous Support or Consulting experience with EPM, Supply Chain, FP&A or Retail planning software.
• Good understanding of financial processes (Financial Consolidation and Lease Reporting for example) is beneficial.
• Exposure to multi‑dimensional or OLAP technology preferred.
• Knowledge of SQL advantageous.
• Great de‑escalation skills and capacity to work in very tight time frames.
• Strong troubleshooting, root‑cause analysis and reverse engineering capacity.
• Ability to grasp elaborate business requirements and translate those into solutions within the Board platform.
• Excellent written and verbal communication skills.
• Fluency in English.

Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.