Tech Support Lead – CRM & PMA (L2/L3, Hybrid Madrid)

Fifty5Blue; León; Híbrido; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

Fifty5Blue is seeking a Tech Support Lead to oversee L2/L3 support for CRM and PMA in a hybrid setup based at our Madrid office. The role focuses on stabilising and scaling a global CRM platform and the Panel Member App, collaborating with vendors and cross-functional teams to improve data integrity and operational efficiency.

You will lead a Senior Developer and an external team, driving continuous improvement, incident response, and best practices across development, testing, and production

Formación

• 7+ years of experience in software engineering or production support, including leading L2/L3 teams.
• Experience operating in live, business-critical production environments.

Responsabilidades

• Lead management, development and day-to-day L2/L3 support across CRM, PMA and integrations.
• Drive incident triage, prioritisation and resolution in a high-volume environment.
• Diagnose and resolve complex issues across distributed systems using logs and telemetry.

Conocimientos

L2/L3 support

Production support

Diagnostics

Observability

Cross-functional teamwork

English (Advanced)

Herramientas

Microsoft Dynamics 365

Power Platform

REST APIs

GraphQL

Azure DevOps

Observability frameworks

Descripción del empleo

Fifty5Blue is seeking a Tech Support Lead to oversee L2/L3 support for CRM and PMA in a hybrid setup based at our Madrid office. The role focuses on stabilising and scaling a global CRM platform and the Panel Member App, collaborating with vendors and cross-functional teams to improve data integrity and operational efficiency.

You will lead a Senior Developer and an external team, driving continuous improvement, incident response, and best practices across development, testing, and production