Premium Retention & Revenue Strategist

Jobgether SRL; España; Presencial; EUR 50.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

High-ownership role

Cross-functional collaboration

AI-assisted workflows

International customer base

Descripción de la vacante

Jobgether SRL seeks a Sales & Retention Specialist to own end‑to‑end retention for premium programs in Spain. You’ll blend customer advocacy, sales mindset, and data‑driven experimentation to protect revenue and improve outcomes.

You’ll also manage external partners and design structured experiments to inform improvements across onboarding, retention, and value delivery. In this high‑ownership role you’ll work with Product, Marketing, Technology, Community, and Customer Experience teams to

Formación

• 5+ years of experience in retention, customer success, or related commercial role.
• Proven track record improving retention, churn, or conversion metrics.
• Experience managing external agencies or partners against performance standards.
• Ability to design and run structured experiments, not just execute processes.
• Strong retention strategy knowledge for premium or high-value customers.

Responsabilidades

• Own end-to-end retention for premium programs and retention targets.
• Lead high-value retention conversations and coach team members.
• Develop and refine retention offers based on data and root causes.
• Design quarterly retention experiments with hypotheses and results.
• Identify gaps in refunds journey and work with teams to improve processes.
• Lead win-back initiatives and convert re-engagement opportunities into revenue.
• Define onboarding standards and set expectations for first weeks.

Conocimientos

Retention strategy

Sales and negotiation

Data fluency

Customer empathy

Project management

Herramientas

Airtable

Google Sheets

Zendesk

CRM platforms

Descripción del empleo

Jobgether SRL seeks a Sales & Retention Specialist to own end‑to‑end retention for premium programs in Spain. You’ll blend customer advocacy, sales mindset, and data‑driven experimentation to protect revenue and improve outcomes.

You’ll also manage external partners and design structured experiments to inform improvements across onboarding, retention, and value delivery. In this high‑ownership role you’ll work with Product, Marketing, Technology, Community, and Customer Experience teams to