Customer Success & Reactivation Manager | Grow Dormant Accounts

Andagon People Gmbh; Lugo; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

andagon is seeking a Customer Success & Reactivation Manager in Spain to revive former customers and cultivate lasting relationships with key decision-makers. You will identify opportunities for up-selling and cross-selling while coordinating with Sales and Delivery to turn needs into concrete projects.

The role emphasizes proactive outreach, strong communication skills, and a commercial mindset to drive new business conversations and long-term partnerships.

Formación

• Experience in Customer Success, Account Management, Inside Sales or Business Development in a B2B environment.
• Experience in proactive customer outreach and developing existing or former customer accounts.
• Strong phone communication skills and confidence in proactively approaching customers.

Responsabilidades

• Reactivate former and inactive customers and bring existing relationships back to life.
• Build and develop long-term relationships with key contacts and decision-makers.
• Understand customers' current challenges, needs and upcoming projects.
• Identify up-selling and cross-selling potential and develop qualified business opportunities.
• Ensure consistent follow-up and manage customer activities in our CRM.
• Work closely with Sales and Delivery to turn customer needs into concrete solutions and projects.

Conocimientos

Customer Success

Account Management

Inside Sales

Business Development

Phone outreach

CRM usage

German (C1–C2)

English (B2+)

Herramientas

CRM systems

Descripción del empleo

andagon is seeking a Customer Success & Reactivation Manager in Spain to revive former customers and cultivate lasting relationships with key decision-makers. You will identify opportunities for up-selling and cross-selling while coordinating with Sales and Delivery to turn needs into concrete projects.

The role emphasizes proactive outreach, strong communication skills, and a commercial mindset to drive new business conversations and long-term partnerships.