Remote Retention Specialist - Protect Revenue & Win-Back

Lighthouse Io; Barcelona; Presencial; EUR 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from home

Flexible time off

Health insurance

Salary advance (Payflow)

Tax‑free benefits

Descripción de la vacante

Lighthouse, a leading hospitality AI platform, is hiring a Retention Specialist in Spain (remote) to establish Lighthouse’s dedicated retention capability for non-managed accounts. You will handle churn requests, investigate risks, apply retention playbooks, create recovery plans, and execute scalable outbound interventions to protect recurring revenue.

You will combine data, AI tools, persuasive outreach, and cross‑functional collaboration to improve win‑back outcomes, log churn reasons, and

Formación

• 2+ years in customer care or retention roles.
• Knowledge of hospitality industry.
• Experience using CRM platforms and AI tools.

Responsabilidades

• Establish Lighthouse’s retention capability for non-managed accounts.
• Handle churn requests and investigate account risks.
• Apply retention playbooks and create recovery plans.
• Execute scalable outbound interventions to protect recurring revenue.

Conocimientos

Customer care

Retention management

Outbound engagement

CRM platforms

Herramientas

Gainsight

Intercom

Salesforce

Descripción del empleo

Lighthouse, a leading hospitality AI platform, is hiring a Retention Specialist in Spain (remote) to establish Lighthouse’s dedicated retention capability for non-managed accounts. You will handle churn requests, investigate risks, apply retention playbooks, create recovery plans, and execute scalable outbound interventions to protect recurring revenue.

You will combine data, AI tools, persuasive outreach, and cross‑functional collaboration to improve win‑back outcomes, log churn reasons, and