Post-Sales Solution Engineer Deep-Dive Tech for Key Accounts

Pleo; Madrid; Híbrido; EUR 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pleo card

Lunch allowance

Private healthcare

Holiday entitlement

Hybrid work

Additional holiday purchase

Mental health support

Parental leave

Descripción de la vacante

Pleo is seeking a Post Sales Solution Engineer to join our Customer Experience team in Madrid. You’ll be the technical expert our existing customers turn to for unlocking value from Pleo by untangling integrations, solving configuration challenges, and helping accounts get the most from the platform.

You’ll report to the Solution Engineering leader and collaborate with CSMs, Account Managers, and Onboarding, while partnering with Product and Engineering to close out technical gaps driving churn

Formación

• 3+ years in a post-sales, technical account management, or solutions engineering role with live customers.
• Deep understanding of B2B SaaS products, APIs and integrations, including hands-on configuration.
• Familiarity with accounting principles and financial workflows.
• Strong diagnostic instincts to root-cause technical issues and craft solutions.
• Excellent prioritisation to manage a portfolio across multiple risk stages.
• Cross-functional experience with CS/Support and Product teams; able to operate without a fixed playbook.

Responsabilidades

• Conduct tailored product demonstrations, presentations, and workshops.
• Develop and deliver technical proposals, RFPs, and API workshops.
• Understand customer objectives, technical environment, and accounting needs.
• Provide feedback and insights to product and engineering teams.

Conocimientos

Post-sales experience

SaaS & APIs

Troubleshooting

Cross-functional collaboration

Account management

Descripción del empleo

Pleo is seeking a Post Sales Solution Engineer to join our Customer Experience team in Madrid. You’ll be the technical expert our existing customers turn to for unlocking value from Pleo by untangling integrations, solving configuration challenges, and helping accounts get the most from the platform.

You’ll report to the Solution Engineering leader and collaborate with CSMs, Account Managers, and Onboarding, while partnering with Product and Engineering to close out technical gaps driving churn