Post-Sales Solution Engineer

Pleo; Madrid; Híbrido; EUR 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pleo card

Lunch allowance

Private healthcare

Holiday entitlement

Hybrid work

Additional holiday purchase

Mental health support

Parental leave

Descripción de la vacante

Pleo is seeking a Post Sales Solution Engineer to join our Customer Experience team in Madrid. You’ll be the technical expert our existing customers turn to for unlocking value from Pleo by untangling integrations, solving configuration challenges, and helping accounts get the most from the platform.

You’ll report to the Solution Engineering leader and collaborate with CSMs, Account Managers, and Onboarding, while partnering with Product and Engineering to close out technical gaps driving churn

Formación

• 3+ years in a post-sales, technical account management, or solutions engineering role with live customers.
• Deep understanding of B2B SaaS products, APIs and integrations, including hands-on configuration.
• Familiarity with accounting principles and financial workflows.
• Strong diagnostic instincts to root-cause technical issues and craft solutions.
• Excellent prioritisation to manage a portfolio across multiple risk stages.
• Cross-functional experience with CS/Support and Product teams; able to operate without a fixed playbook.

Responsabilidades

• Conduct tailored product demonstrations, presentations, and workshops.
• Develop and deliver technical proposals, RFPs, and API workshops.
• Understand customer objectives, technical environment, and accounting needs.
• Provide feedback and insights to product and engineering teams.

Conocimientos

Post-sales experience

SaaS & APIs

Troubleshooting

Cross-functional collaboration

Account management

Descripción del empleo

About the Role

We're looking for a Post Sales Solution Engineer to join our Customer Experience org at Pleo. This is a brand‑new function, and you'll be the one shaping it: you’ll be the technical expert our existing customers turn to for unlocking value from Pleo by untangling integrations, solving configuration challenges, and making sure the accounts you touch get the most out of the platform. If you’re energised by deep, hands‑on problem‑solving with real customers, love the idea of building a function from scratch, and want your technical expertise to directly shape how our biggest accounts grow with us, this is the opportunity for you.

Who You’ll Be Working With And Reporting To

You’ll report to our Solution Engineering leader and join a Solution Engineering team of seven, working closely with CSMs, Account Managers, and the Onboarding team. You’ll also partner regularly with Product and Engineering to escalates and close out the technical gaps driving churn risk.

What You’ll Be Doing

• Conduct tailored product demonstrations, presentations, and workshops.
• Develop and deliver technical proposals, RFPs, and API workshops.
• Understand customer objectives, technical environment, and accounting needs.
• Provide feedback and insights to product and engineering teams.

What You Bring

• 3+ years of experience in a post‑sales, technical account management, or solutions engineering role working with live, existing customers, not purely a deal‑cycle or presales background.
• In‑depth understanding of B2B SaaS products, APIs and integrations, including hands‑on configuration and troubleshooting.
• Familiarity with accounting principles & financial workflows.
• Strong diagnostic instincts with the ability to get to the root cause of a technical problem quickly and turn it into a clear solution for the customer.
• Excellent prioritisation skills to manage a portfolio of accounts at different stages of risk simultaneously.
• A track record of cross‑functional work with CS/Support and Product teams, and comfort operating without a fixed playbook in a function that's still being defined.

Why This Role Is a Good Fit for You

• You want to make a real technical impact on the accounts that matter most to Pleo’s growth, not just through relationship management.
• You’d rather go deep on a smaller number of accounts over time than run a high‑volume deal pipeline.
• You want to build something; this function doesn’t have a fixed playbook yet, and you’ll help define it.
• You enjoy influencing product direction by turning what you learn from accounts into insight the product org can act on.

How You’ll Develop In This Role

• Partner closely with the CSM team to build a shared view of where existing accounts can unlock more value from Pleo.
• Solve your first set of live technical challenges for customers, establishing yourself as the go‑to technical resource for CX.
• Start building the health‑check and audit process that will scale with the function.
• Beyond that, as the function grows, you’ll take on direct, ongoing ownership of the technical relationship for a portfolio of accounts – a clear path from hands‑on problem‑solving into a strategic, portfolio‑owning role.

The Location

We can hire hybrid or in‑person set‑up in any of the locations listed on the advert, but you will need to be physically based in the country of your choice with a valid right to work.

Benefits

• Your own Pleo card (no more out‑of‑pocket spending!)
• Lunch is on us for your work days – enjoy catered meals or receive a lunch allowance based on your local office.
• Comprehensive private healthcare – depending on your location, coverage options include Vitality, Alan or Médis.
• 25 days of holiday + your public holidays.
• Hybrid working options.
• Option to purchase 5 additional days of holiday through a salary sacrifice.
• Access to free mental health and well‑being support via MyndUp.
• Paid parental leave – we want to support families and help you feel you don’t have to compromise your family because of work.