Partner Success Engineer - Technical Solutions

PLENIT; Madrid; Presencial; EUR 48.000 - 64.000; Jornada completa

Descripción de la vacante

PLENIT is seeking a Technical Customer Success Engineer to act as the initial technical contact for partners and to help them design, configure, and optimize their use of the Jotelulu platform. You will resolve incidents, guide deployments, and work with product teams to improve the partner experience and retention.

You will engage in multi-channel communication, translate technical needs into actionable solutions, and prioritize cases by impact while maintaining a strong partner relationship.

Formación

• 2–5 years of direct customer or partner interaction in technical environments.
• Experience in IT support, systems, infrastructure, pre-sales, MSP environments.
• Ability to understand a partner's technical context and identify needs or opportunities.
• Experience resolving technical and functional queries independently and efficiently.
• Ability to design and propose platform solutions including sizing, configuration, and basic service architecture.
• Experience coordinating with technical teams on escalated cases through to resolution.
• Strong prioritization based on technical and business impact.
• Ability to identify unmet needs and propose improvements or alternatives.
• Proven contribution to improving partner experience, platform adoption, and retention.

Responsabilidades

• Be the first technical contact for partners, handling calls and guiding problem resolution.
• Support partners in designing, configuring, and deploying solutions on the platform.
• Collaborate cross-functionally with technical and product teams to resolve complex cases and implement improvements.

Conocimientos

Technical communication

Problem-solving

Customer engagement

Prioritization

Autonomy

Cloud/virtualization

Networking

Cross-functional collaboration

Herramientas

Windows Server

VPN

Remote Desktop

Ticketing systems

Jotelulu platform

Descripción del empleo

PLENIT is seeking a Technical Customer Success Engineer to act as the initial technical contact for partners and to help them design, configure, and optimize their use of the Jotelulu platform. You will resolve incidents, guide deployments, and work with product teams to improve the partner experience and retention.

You will engage in multi-channel communication, translate technical needs into actionable solutions, and prioritize cases by impact while maintaining a strong partner relationship.