Customer Engagement & ROI Lead

Approach People Recruitment; Madrid; On-site; EUR 55,000 - 90,000; Full time

Job summary

Approach People Recruitment seeks an Engagement Manager in Madrid to own the end-to-end customer journey, translating business challenges into measurable outcomes. You will bridge clients, Product, Engineering and Growth teams to drive adoption, operational excellence, and long-term value creation, shaping our customer engagement model.

The role requires strategic thinking, operational discipline, and exceptional communication to help clients maximize platform value while collaborating with

Qualifications

• 5+ years of experience in private equity, investment banking, or top-tier consulting firms.
• Ability to translate ambiguous business challenges into structured delivery plans and measurable outcomes.
• Strong collaboration with technical teams and excellent stakeholder management.
• Travel willingness within the region.

Responsibilities

• Translate client challenges into scalable, measurable workflows.
• Maintain dashboards, track adoption, and manage delivery plans.
• Facilitate clear communication and align internal and client teams.
• Build data-driven client relationships and demonstrate ROI.

Job description

Approach People Recruitment seeks an Engagement Manager in Madrid to own the end-to-end customer journey, translating business challenges into measurable outcomes. You will bridge clients, Product, Engineering and Growth teams to drive adoption, operational excellence, and long-term value creation, shaping our customer engagement model.

The role requires strategic thinking, operational discipline, and exceptional communication to help clients maximize platform value while collaborating with