Remote Portuguese Customer Care Expert — Greece

Mercier Consultancy MD; España; On-site; EUR 27,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Relocation package

Performance bonus

Training programs

13th/14th salaries

Job summary

Mercier Consultancy Group is seeking Portuguese Speaking Customer Care Experts to join its international team in Greece. The role involves delivering multichannel support, resolving inquiries, and representing renowned brands with a strong emphasis on service excellence.

The position requires native or fluent Portuguese and excellent English, plus a valid EU passport. Remote work compatibility and relocation support are highlighted benefits of this opportunity.

Qualifications

• Native or fluent Portuguese (spoken and written) is required for this role.
• Excellent command of the English language to facilitate international communication
• Valid EU passport (mandatory)
• Strong empathy, active listening, and problem-solving abilities suited for the Customer Support Services industry
• Ability to thrive in a remote work environment while remaining fully engaged with the team
• Previous experience in customer-facing roles is considered an advantage

Responsibilities

• Deliver exceptional support to clients via phone, email, and live chat within the Customer Support Services sector
• Maintain high levels of customer satisfaction by resolving inquiries efficiently and professionally
• Represent prestigious international brands while upholding the highest standards of service excellence
• Document all interactions accurately within the internal database system
• Collaborate with cross-functional teams to identify service improvements and process efficiencies
• Participate in ongoing training sessions to stay updated on product knowledge and communication best practices
• Provide personalized assistance to ensure long-term customer loyalty and positive brand perception

Skills

Portuguese fluency

English proficiency

Empathy

Remote-friendly

Job description

Mercier Consultancy Group is seeking Portuguese Speaking Customer Care Experts to join its international team in Greece. The role involves delivering multichannel support, resolving inquiries, and representing renowned brands with a strong emphasis on service excellence.

The position requires native or fluent Portuguese and excellent English, plus a valid EU passport. Remote work compatibility and relocation support are highlighted benefits of this opportunity.