French-Speaking Luxury Car Support Specialist

Mercier Consultancy MD; España; Remote; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Relocation package

Performance bonus

Full professional training program

Private health insurance

Job summary

Mercier Consultancy Group is seeking a French-Speaking Customer Service Agent for Mercedes in Greece. The role involves serving Mercedes owners, handling inquiries by phone, email, and chat, and coordinating maintenance scheduling while preserving the luxury brand image.

A remote-first setup in Greece is offered along with ongoing training and relocation support. Ideal candidates are native or fluent in French with strong English, possess EU/Greek work authorization, and demonstrate a

Qualifications

• Native or fluent French (spoken and written) is mandatory.
• Strong proficiency in English to engage with an international corporate environment.
• Valid EU passport or a Greek work permit.
• Genuine interest in the automotive industry and a commitment to customer excellence.
• Excellent interpersonal and solution-oriented mindset for challenging service scenarios.
• Availability to work in a dynamic, remote-first environment within Greece.

Responsibilities

• Act as the primary contact for Mercedes owners, guiding on vehicle features and queries.
• Handle inbound inquiries via phone, email, and chat while upholding the brand image.
• Schedule maintenance and service appointments and resolve automotive concerns.
• Maintain detailed CRM case records with data accuracy and compliance.
• Collaborate with international teams to optimize the customer experience for French-speaking markets.
• Provide feedback to management on customer trends and common queries.
• Participate in ongoing product training to stay updated on Mercedes models.

Skills

French language

English language

Remote work

Job description

Mercier Consultancy Group is seeking a French-Speaking Customer Service Agent for Mercedes in Greece. The role involves serving Mercedes owners, handling inquiries by phone, email, and chat, and coordinating maintenance scheduling while preserving the luxury brand image.

A remote-first setup in Greece is offered along with ongoing training and relocation support. Ideal candidates are native or fluent in French with strong English, possess EU/Greek work authorization, and demonstrate a