Polish-Speaking Fashion Support Specialist

Talkpush; Barcelona; On-site; EUR 20,000 - 22,000; Full time

Benefits offered by this job

Full paid training

Career development programs

Referral bonus

Central Barcelona location

Job summary

Concentrix in Barcelona is seeking a Fashion Support Consultant to join our on-site team. You will assist stores and boutiques by handling customer inquiries, resolving issues, and maintaining strong product knowledge for fashion brand applications.

We offer full-time hours, comprehensive training, and opportunities for career development. A bilingual requirement (Polish and English) and at least 1 year in fashion retail are preferred; you will work in a central Barcelona location with bonus

Qualifications

• Minimum 1 year of relevant fashion retail experience.
• Proficient in Polish and advanced English.
• Strong sales techniques: up-/cross-selling, handling objections.
• Customer-driven with ability to generate sales leads.
• Excellent customer-facing and care skills.
• Working knowledge of Windows and MS Office.

Responsibilities

• Handle incoming calls from boutiques and shops and resolve customers' requests.
• Log call details in the call management system and respond within SLA.
• Maintain up-to-date knowledge of applications used by customers.
• Ensure the contractual SLA is met.

Skills

Polish (bilingual)

English (advanced)

Sales techniques

Customer focus

Qualification skills

IT platforms knowledge

Tools

Windows

MS Office

Job description

Concentrix in Barcelona is seeking a Fashion Support Consultant to join our on-site team. You will assist stores and boutiques by handling customer inquiries, resolving issues, and maintaining strong product knowledge for fashion brand applications.

We offer full-time hours, comprehensive training, and opportunities for career development. A bilingual requirement (Polish and English) and at least 1 year in fashion retail are preferred; you will work in a central Barcelona location with bonus