Catalan-speaking Fashion Support Specialist Barcelona

Concentrix; Barcelona; Sur place; EUR 18 000 - 22 000; Plein temps

Avantages offerts par ce poste

Full-time 39h/week

Temporary contract

Office in central Barcelona

Referral bonus

Full paid training

Career development programs

Résumé du poste

Concentrix is hiring a Fashion Support Consultant (Catalan speaking) for an onsite role in Barcelona. You will handle incoming calls, emails, and chats from customers and boutiques, resolving issues within SLA and maintaining up-to-date product knowledge.

Training is provided to support career growth and success. The role offers full-time hours (39h/week), a temporary contract, and a base salary of 19,623.24 euros gross per year plus a bonus up to 1,200 euros gross per year.

Qualifications

• Bilingual in Catalan and Spanish with advanced English.
• Strong customer service mindset and listening skills.
• Ability to own and progress calls to resolution or escalate as needed.

Responsabilités

• Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands
• Take incoming calls from boutiques and shops and resolve demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers

Connaissances

Catalan & Spanish proficiency

Advanced English

Customer service mindset

Communication skills

Outils

Windows

MS Office

Internet configuration

Description du poste

Concentrix is hiring a Fashion Support Consultant (Catalan speaking) for an onsite role in Barcelona. You will handle incoming calls, emails, and chats from customers and boutiques, resolving issues within SLA and maintaining up-to-date product knowledge.

Training is provided to support career growth and success. The role offers full-time hours (39h/week), a temporary contract, and a base salary of 19,623.24 euros gross per year plus a bonus up to 1,200 euros gross per year.