Fashion Support Specialist – Polish-speaking (Barcelona)

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Full-time contract

Central Barcelona location

Referral bonus

Extensive training

Career development

Job summary

Concentrix is seeking a Fashion Support Consultant (Polish-speaking) to join our Barcelona on-site team. You will handle incoming calls from boutiques and shops, resolve customer requests, and maintain knowledge of fashion-related applications.

Requirements include Polish proficiency at a bilingual level and strong English, with at least 1 year in fashion retail. The role offers a full-time contract, central Barcelona location, and training opportunities to support career growth.

Qualifications

• Polish language proficiency (bilingual level of Polish and English)
• Experience in fashion retail or retail
• Strong sales techniques including up-/cross-selling and handling objections
• Customer-driven with motivation for sales leads
• Excellent customer-facing and care skills
• Familiarity with IT platforms, Windows/MS Office

Responsibilities

• Take incoming calls from customers and boutiques/shops and resolve user demands
• Log call details and provide response and resolution within SLA
• Maintain product knowledge related to customer applications
• Ensure contractual SLA is maintained

Tools

Windows

MS Office

Job description

Concentrix is seeking a Fashion Support Consultant (Polish-speaking) to join our Barcelona on-site team. You will handle incoming calls from boutiques and shops, resolve customer requests, and maintain knowledge of fashion-related applications.

Requirements include Polish proficiency at a bilingual level and strong English, with at least 1 year in fashion retail. The role offers a full-time contract, central Barcelona location, and training opportunities to support career growth.