Polish/English Payment Resolution Specialist - Hybrid

Air Products and Chemical; Cornellà de Llobregat; Hybrid; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance (Adeslas)

Life insurance

Pension plan

Restaurant card

Transport card

Remote work support

Flexible hours

Holidays 23 days

Training platform

Job summary

Air Products in Barcelona is seeking a Customer Payment Resolution Specialist to join our Credit & Collections team and help ensure timely customer payments while delivering an excellent customer experience. You will work closely with customers, sales teams, customer service and finance colleagues to resolve payment issues.

We offer a hybrid work model with 3 days remote after onboarding, flexible hours starting at 08:00, annual bonus opportunities, and a multicultural European environment.

Qualifications

• Fluency in Polish (C2/native) and a communicative level of English.
• Completed studies (degree not required in Business Administration or Economics, but any completed studies are required).
• Experience handling inbound and outbound customer communications by phone and email, preferably within Credit & Collections.
• Understanding of customer accounts and general business workflows.
• Proficiency in Microsoft Office applications.
• Strong communication, collaboration and problem-solving skills.

Responsibilities

• Ensure timely collections of outstanding balances from customers according to Air Products’ credit & collections escalation policy.
• Ensure customer calls and emails are responded to within department targets.
• Identify any customer complaints and elevate as appropriate.
• Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation.
• Support and be backup for other collector’s associates.
• Liaise with the credit & collections team lead about all credit issues.
• Keep accurate and up to date logs of individual customer information.

Skills

Polish (C2/native)

English (fluent)

Customer communications

Microsoft Office

Communication skills

Education

Completed studies (any field)

Tools

SAP

Job description

Air Products in Barcelona is seeking a Customer Payment Resolution Specialist to join our Credit & Collections team and help ensure timely customer payments while delivering an excellent customer experience. You will work closely with customers, sales teams, customer service and finance colleagues to resolve payment issues.

We offer a hybrid work model with 3 days remote after onboarding, flexible hours starting at 08:00, annual bonus opportunities, and a multicultural European environment.