Customer Payment Resolution Specialist (Polish Speaker)

Air Products and Chemical; Cornellà de Llobregat; Hybrid; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance (Adeslas)

Life insurance

Pension plan

Restaurant card

Transport card

Remote work support

Flexible hours

Holidays 23 days

Training platform

Job summary

Air Products in Barcelona is seeking a Customer Payment Resolution Specialist to join our Credit & Collections team and help ensure timely customer payments while delivering an excellent customer experience. You will work closely with customers, sales teams, customer service and finance colleagues to resolve payment issues.

We offer a hybrid work model with 3 days remote after onboarding, flexible hours starting at 08:00, annual bonus opportunities, and a multicultural European environment.

Qualifications

• Fluency in Polish (C2/native) and a communicative level of English.
• Completed studies (degree not required in Business Administration or Economics, but any completed studies are required).
• Experience handling inbound and outbound customer communications by phone and email, preferably within Credit & Collections.
• Understanding of customer accounts and general business workflows.
• Proficiency in Microsoft Office applications.
• Strong communication, collaboration and problem-solving skills.

Responsibilities

• Ensure timely collections of outstanding balances from customers according to Air Products’ credit & collections escalation policy.
• Ensure customer calls and emails are responded to within department targets.
• Identify any customer complaints and elevate as appropriate.
• Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation.
• Support and be backup for other collector’s associates.
• Liaise with the credit & collections team lead about all credit issues.
• Keep accurate and up to date logs of individual customer information.

Skills

Polish (C2/native)

English (fluent)

Customer communications

Microsoft Office

Communication skills

Education

Completed studies (any field)

Tools

SAP

Job description

At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.

Reimagine What’s Possible

Location: Cornellà de Llobregat (Barcelona), Spain
Contract: Permanent Employment Contract
Work Model: Hybrid (2 office days / 3 remote days after onboarding)
Travel: No regular travel required

At Air Products, our European Shared Services Centre in Barcelona supports customers and operations across Europe in a truly international environment. We are looking for a Customer Payment Resolution Specialist to join our Credit & Collections team and help ensure timely customer payments while delivering an excellent customer experience. You will work closely with customers, sales teams, customer service and finance colleagues to resolve payment issues.

We care about work-life balance. Following a structured onboarding period, you'll enjoy a hybrid working model with 3 days working from home and 2 days in the office, flexible working hours with standard working hours starting at 08:00, annual bonus opportunities and the chance to work in a multicultural environment with colleagues from across Europe. Additionally, Air Products offers an outstanding onboarding experience to help you successfully settle into your new role and the wider organization.

As our Customer Payment Resolution Specialist, you will…

• Ensure timely collections of outstanding balances from customers according to Air Products’ credit & collections escalation policy
• Ensuring customer calls and emails are responded to within department targets. Identify any customer complaints and elevate as appropriate
• Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation
• Support and be backup for other collector’s associates
• Liaise with the credit & collections team lead about all credit issues
• Keep accurate and up to date logs of individual customer information

Required

• Fluency in Polish (C2/native level) and a communicative level of English
• Completed studies (degree not required in Business Administration or Economics, but any completed studies are required)
• Experience handling inbound and outbound customer communications by phone and email, preferably within Credit & Collections
• Understanding of customer accounts and general business workflows.
• Proficiency in Microsoft Office applications
• Strong communication, collaboration and problem-solving skills

Preferred / Would Be an Advantage

• Czech, Slovak or Hungarian language skills
• Experience negotiating with customers and internal stakeholders
• Experience in collections, dispute management, account reconciliations and payment-related processes
• Basic accounting knowledge, particularly customer accounting
• Experience working with SAP
• Educational background in Business Administration, Economics or a related field

What We Offer

• We Take Care of You: With medical insurance (Adeslas), life insurance, and a pension plan
• Flexible Compensation Plan: Allows employees to allocate part of their gross salary to selected benefits (restaurant card, health insurance, nursery vouchers, transport card) with applicable tax advantages
• Economic Support for Remote Work
• Flexible Hours: With the possibility to work from home 3 days per week
• Holidays: 23 days + additional days for work adjustment
• Professional Development: Opportunities for growth and development within the company + a training platform: you choose what you want to deepen
• Special Discounts: On your favorite brands for being part of Air Products
• Parking Space: so, you don't stress about arriving at the office

Pay Transparency Statement

We are committed to fair and transparent pay practices. Compensation decisions are based on objective, role-related criteria such as experience, education, skills, location, role scope and assessed proficiencies. This role has an established pay range, and the applicable range or relevant compensation details should be shared in line with local requirements and Air Products policy.

Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.