Customer Payment Resolution Specialist (Polish Speaker)

Air Products; Cornellà de Llobregat; Híbrido; EUR 32.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Flexible compensation plan

Remote work support

Flexible hours

23 extra holidays

Professional development

Employee discounts

Parking

Descripción de la vacante

Air Products in Cornellà de Llobregat, Barcelona area, seeks a Customer Payment Resolution Specialist for its Credit & Collections team. The role is in a hybrid setup with 3 remote days and 2 office days after onboarding.

You will drive timely payments, handle inquiries, and collaborate with sales and finance across Europe. Qualifications include Polish and English proficiency, completed studies, and experience in collections or customer communications.

Formación

• Fluency in Polish (C2/native) and a communicative level of English.
• Completed studies (degree not required, but any completed studies are required).
• Experience handling inbound/outbound customer communications by phone and email, preferably within Credit & Collections.

Responsabilidades

• Ensure timely collections of outstanding balances from customers according to policy.
• Respond to customer calls and emails within targets and address complaints.
• Coordinate with customer services and sales about disputed items and payment issues.
• Provide backup support for other collectors and liaise with team lead on credit issues.
• Maintain accurate logs of customer information.

Conocimientos

Polish fluency

English communication

Communication skills

Problem solving

Educación

Completed studies

Herramientas

Microsoft Office

SAP

Descripción del empleo

At Air Products, we reimagine what's possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together -- where every voice is heard and everyone knows they belong and matter -- we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.

Reimagine What's Possible Location: Cornellà de Llobregat (Barcelona), Spain

Contract: Permanent Employment Contract

Work Model: Hybrid (2 office days / 3 remote days after onboarding)

Travel: No regular travel required

At Air Products, our European Shared Services Centre in Barcelona supports customers and operations across Europe in a truly international environment. We are looking for a Customer Payment Resolution Specialist to join our Credit & Collections team and help ensure timely customer payments while delivering an excellent customer experience. You will work closely with customers, sales teams, customer service and finance colleagues to resolve payment issues.

We care about work-life balance. Following a structured onboarding period, you'll enjoy a hybrid working model with 3 days working from home and 2 days in the office , flexible working hours with standard working hours starting at 08:00, annual bonus opportunities and the chance to work in a multicultural environment with colleagues from across Europe. Additionally, Air Products offers an outstanding onboarding experience to help you successfully settle into your new role and the wider organization.

As our Customer Payment Resolution Specialist, you will...

• Ensure timely collections of outstanding balances from customers according to Air Products' credit & collections escalation policy
• Ensuring customer calls and emails are responded to within department targets. Identify any customer complaints and elevate as appropriate
• Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation
• Support and be backup for other collector's associates
• Liaise with the credit & collections team lead about all credit issues
• Keep accurate and up to date logs of individual customer information

Required

• Fluency in Polish (C2/native level) and a communicative level of English
• Completed studies (degree not required in Business Administration or Economics, but any completed studies are required)
• Experience handling inbound and outbound customer communications by phone and email, preferably within Credit & Collections
• Understanding of customer accounts and general business workflows.
• Proficiency in Microsoft Office applications
• Strong communication, collaboration and problem-solving skills

Preferred / Would Be An Advantage

• Czech, Slovak or Hungarian language skills
• Experience negotiating with customers and internal stakeholders
• Experience in collections, dispute management, account reconciliations and payment-related processes
• Basic accounting knowledge, particularly customer accounting
• Experience working with SAP
• Educational background in Business Administration, Economics or a related field

What We Offer

• We Take Care of You: With medical insurance (Adeslas), life insurance, and a pension plan
• Flexible Compensation Plan: Allows employees to allocate part of their gross salary to selected benefits (restaurant card, health insurance, nursery vouchers, transport card) with applicable tax advantages
• Economic Support for Remote Work
• Flexible Hours: With the possibility to work from home 3 days per week
• Holidays: 23 days additional days for work adjustment
• Professional Development: Opportunities for growth and development within the company a training platform: you choose what you want to deepen
• Special Discounts: On your favorite brands for being part of Air Products
• Parking Space: so, you don't stress about arriving at the office

Pay Transparency Statement We are committed to fair and transparent pay practices. Compensation decisions are based on objective, role-related criteria such as experience, education, skills, location, role scope and assessed proficiencies. This role has an established pay range, and the applicable range or relevant compensation details should be shared in line with local requirements and Air Products policy.

Please note that this vacancy will remain advertised until the recruitment process is completed and an offer is made to the selected candidate. Until then, the job advertisement may be automatically refreshed or re-posted on the platforms where it was originally published.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

You will receive consideration for employment without regard to race, colour, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.

Please note that your job title in the employment contract will be Collection Associate

Talent Acquisition Team at Air Products Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what's possible and generate a cleaner future for our customers, our communities, and the world.