People Services Manager — HR Operations & Help Desk

remoteo; Madrid; Hybrid; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Hybrid work schedule

Training plans

Employee benefits (e-Plan)

Job summary

ENGIE España is seeking an HR Services Manager for its Madrid headquarters to oversee HR operational services, drive efficiency and ensure compliant, high-quality HR processes for employees and the business.

The role reports to the Head of HR Operations, leads a small HR services team, and requires strong payroll knowledge, SLAs, and stakeholder collaboration across an international group.

Qualifications

• Bachelor's degree in Law, Human Resources, Business Administration or related field.
• Experience in HR operations, HR services or HR shared services environments.
• Solid understanding of payroll processes and labour relations fundamentals.
• Experience participating in or managing HR process improvement or transformation projects.
• Experience working with HR Business Partners and interacting with business stakeholders.
• Spanish level C2 and English level C1.

Responsibilities

• Oversee the delivery of HR operational services including hiring administration, benefits management and HR Help Desk.
• Ensure HR processes are delivered efficiently and with high service quality across the organization.
• Monitor and manage SLAs for HR services within scope.
• Ensure compliance with policies, procedures and Spanish labour regulations.
• Identify opportunities to improve HR governance, processes and systems.
• Lead HR operations improvement initiatives and transformation projects focusing on efficiency, standardization and automation.
• Promote best practices in HR service delivery and operational excellence.
• Ensure high data accuracy and reliability across HR systems.
• Deliver HR services with a strong employee-centric and customer-service mindset.
• Act as a key operational contact for HR-related queries and service delivery topics.
• Collaborate with HR Business Partners and stakeholders to ensure HR services support needs.
• Contribute to design and implementation of solutions improving employee access to HR services.
• Lead, coach and develop a small HR services team.
• Foster a collaborative, service-oriented and continuous improvement culture.

Skills

HR operations

HR services

Payroll knowledge

Stakeholder management

Spanish (C2)

English (C1)

Education

Bachelor's degree in Law, HR or Business

Job description

ENGIE España is seeking an HR Services Manager for its Madrid headquarters to oversee HR operational services, drive efficiency and ensure compliant, high-quality HR processes for employees and the business.

The role reports to the Head of HR Operations, leads a small HR services team, and requires strong payroll knowledge, SLAs, and stakeholder collaboration across an international group.