Payments Technical Support Specialist EMEA

Ria Money Transfer; Alcobendas; On-site; EUR 45,000 - 65,000; Full time

Job summary

Ria Money Transfer is seeking a Payments Technical Support Specialist EMEA to oversee live operations of our Ria, Xe and Dandelion services in the EMEA region. The role leads support for back-office administration, partner lifecycle management, and analytics within a 24/7 global team.

The ideal candidate holds a related bachelor degree and has at least 3 years in API integration or technical support, with experience in Zendesk, Jira and Power BI.

Qualifications

• Bachelor degree in Computer Science, Information Technology, Data Science or related field.
• 3 years of experience in API integration, technical support, or similar.
• Experience in industries with regulatory, technical, or operational environments (Fintech, Money Transfer or Banking is a plus).
• Project management experience, familiar with financial accounting concepts.
• Experience with API Integrations - Web Service, RESTful API, XML, JSON.
• In-depth knowledge of Zendesk, Jira, Power BI is a plus.
• Understanding of programming languages (Java, Python, PHP).
• Knowledge of API testing tools (Postman, SoapUI).
• Excellent written and oral communication skills in English and Spanish.

Responsibilities

• Provide first level support to existing partners by resolving incidences promptly.
• Monitor inbound/outbound payments transactions flow.
• Detect anomalies & errors in payment instructions delivery process.
• API integration and maintenance; develop documentation for API configurations.
• Collaborate with developers, product teams and external vendors.
• Ensure compliance with security standards and regulatory requirements.

Skills

API integration

Technical support

Communication

Project management

Cross-functional collaboration

Education

Bachelor degree in Computer Science, Information Technology, Data Science or related field

Tools

Zendesk

Jira

Power BI

Job description

Description

Ria Financial Services

Job Description

Job Title External

PAYMENTS TECHNICAL SUPPORT SPECIALIST EMEA

Job Title Internal (Signature)

Network Management Support Specialist EMEA

Division/Department

Operations/ Network Management Department/ EMEA / Support

Location

Madrid Espana

Reports to

Payments Support Manager EMEA

Position Type

Full-time

General Description

Join our Payments Operations Team and make a difference providing seamless support to our growing network of partners. We're looking for a self-motivated and innovative Payments Technical Support Specialist EMEA to join the team overseeing live operations of our Ria, Xe and Dandelion services in the EMEA region. The position leads support for back-office administration, partner lifecycle management, initiative management, and Zendesk data analytics. The regional Support team manages all queries from partners and agents daily as part of a 24/7 global team.

JOB FUNCTIONS / RESPONSIBILITIES/skills

• Provide first level support to existing partners by resolving incidences in a timely fashion.
• Detect anomalies & errors in the payment instructions delivery process.
• Monitors inbound/outbound global payments transactions flow.
• Resolve or escape to additional functional teams.
• API Integration and maintenance.
• Develop comprehensive documentation for API configurations, workflows and troubleshooting steps.
• Ensure compliance with company security standards and regulatory requirements.
• Conduct functional and regression testing.
• Work closely with developers, product teams and external vendors.
• Monitor support performance and create reports on integration status, issues and resolutions.

Our Ideal Candidate

• Bachelor degree in Computer Science, Information Technology, Data Science or related field.
• 3 years of experience in API integration, technical support, or similar.
• Experience in industries with complex regulatory, technical, or operational environments (Fintech, Money Transfer or Banking is a plus).
• Project management experience, familiar with financial accounting concepts
• Experience with API Integrations - Web Service, RESTful API, XML, JSON.
• In depth knowledge of Zendesk, Jira, Power BI is a plus.
• Understanding of programming languages (Java, Phyton, PHP).
• Knowledge of API testing tools (Postman, SoapUI)
• Communication and interpersonal skills, ability to influence and inform cross-functional and leadership teams.
• Experience with AI co-working tools (Claude, ChapGPT, NotebookLM) to transform processes is a plus.
• Excellent written and oral communication skills in English and Spanish, excellent people skills and ability to influence commercial and technical stakeholders.
• Experience with payment gateways, financial integrations, security protocols and compliance standards is a plus.

Short Description About The Company

We are Ria Money Transfer

Ria Money Transfer was founded in 1987 with a single storefront in New York City, delivering remittances to the Dominican Republic. Now, with more than 500,000 locations, in 188 countries and employing over 5,300 people, we've become the second-largest money transfer company in the world.

Our Mission

We open ways for a better everyday life by providing our customers fast, reliable, and affordable money transfers to their loved ones and providing our employees with a diverse environment with growth opportunities.

We Offer

Competitive pay and a great work ambient in an international company.

Our Culture

Although diverse and multicultural, the Ria DNA is very specific. To work with us, an employee needs to possess a level of empathy and commitment that may not be required in most businesses and industries.Always humble. Always open. Always driven. Always transparent. This is the Ria way.

Join Us

Does this sound like you? Do we sound like the company you've been looking for? We hope you can join our mission to bring better opportunities to the migrant population around the world.