Patient Manager – Full-Time

Confidential employer; Palma; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Long-term position

Professional development

Job summary

Confidential employer in Bendinat, Mallorca, is seeking a Patient Manager to greet patients, coordinate appointments, manage billing and CRM data, and support doctors in a luxury dermatology and aesthetic clinic.

The role requires perfect trilingual communication in German, English, and Spanish, plus residency on Mallorca with NIE and Spanish social security. You will work in a modern, year-round clinic with a collaborative team and clear long-term prospects.

Qualifications

• Fluent in German, English and Spanish (written and spoken) is required.
• Excellent communication and organizational skills are essential.
• Experience in patient-facing roles in healthcare or clinic settings is a plus.

Responsibilities

• Greet patients and manage check-in/check-out with warmth and professionalism.
• Coordinate and schedule appointments across channels.
• Oversee billing, invoicing and day-to-day admin tasks.

Skills

Multilingual (DE/EN/ES)

Tools

CRM software

Job description

Are you passionate about top-tier patient service, seamless organization, and high-quality medical care? An established international practice specializing in dermatology, laser medicine, and aesthetic medicine in Bendinat, Mallorca, is looking for an enthusiastic and organized Patient Manager to join its team on a long-term, full-time basis. Working alongside three specialist doctors and a dedicated medical team, you will be the welcoming face and organizational backbone of the clinic, ensuring every patient receives an exceptional experience.

Your key responsibilities:

• - Welcoming patients, handling check-in and check-out procedures with warmth and professionalism
• - Coordinating and managing appointments efficiently across all communication channels
• - Planning and organizing treatment sessions, multi-step treatment series, and patient consultation documents
• - Overseeing billing processes, invoicing, and day-to-day administrative tasks
• - Maintaining and managing digital patient data and CRM systems
• - Offering professional product advice and managing skincare sales
• - Collaborating closely with the physicians and specialized clinical staff

What you bring to the role:

• - Excellent spoken and written skills in German, English, and Spanish – proficiency in all three languages is an absolute requirement
• - Existing residency on Mallorca, along with a valid NIE and Spanish social security number
• - Strong computer literacy and confidence in navigating digital applications and CRM software
• - Outstanding communication skills and a friendly, polished, and professional demeanor
• - Strong organizational talent, initiative, reliability, and high attention to detail
• - A genuine enthusiasm for high-end patient care and a keen interest in dermatology and aesthetic treatments

What you can look forward to:

A modern, year-round position within an international, supportive team in Bendinat. You will benefit from regulated working hours with a 37.5-hour week, ongoing professional development opportunities, and genuine long-term perspective. The clinic prides itself on a collaborative working environment driven by high medical standards and a shared dedication to patient well-being.