Patient Experience & Relations Specialist II

OU Health; Antas; Presencial; EUR 53.000 - 76.000; Jornada completa

Descripción de la vacante

OU Health is seeking a Patient Relations Specialist II to support system-wide patient and visitor experience initiatives. You will apply high reliability principles, support leadership, and act as subject matter expert in service recovery, documentation, investigation, and resolution of complaints system wide.

You will collaborate with leadership across locations to ensure timely responses and uphold regulatory requirements.

Formación

• Bachelor's degree required.
• 3 years in healthcare with direct patient and family interactions or risk management related to complaints.
• Strong written and verbal communication skills.

Responsabilidades

• Supports daily Patient Relations operations and fielding complaints.
• Reviews and escalates files to ensure timely grievance handling.
• Uses service recovery techniques to de-escalate cases.
• Maintains regulatory compliance with timely acknowledgement and resolution letters.
• Produces written communications to patients and representatives.

Conocimientos

Service recovery

De-escalation

Written communication

Patient experience

Regulatory compliance knowledge

EHR data entry

Collaboration with leadership

Educación

Bachelor's Degree

Descripción del empleo

OU Health is seeking a Patient Relations Specialist II to support system-wide patient and visitor experience initiatives. You will apply high reliability principles, support leadership, and act as subject matter expert in service recovery, documentation, investigation, and resolution of complaints system wide.

You will collaborate with leadership across locations to ensure timely responses and uphold regulatory requirements.