Remote Medical Information Specialist

Conduent; España; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

23 days paid holiday per annum.

Replacement contract.

WFH allowance €1.50/day

100% WFH/ Remote.

Medical Insurance scheme.

Hardware provided.

Referral program.

Global learning platform.

Job summary

Conduent is seeking a Medical Services Specialist to serve as the primary resource for customers via telephone, email and written communications. The role leverages healthcare experience to deliver product and disease state information while maintaining strong customer relationships.

Responsibilities include handling inquiries, outbound communications to physicians and staff, and ensuring compliance with industry standards.

Qualifications

• Proficiency in Czech and Polish at C1/C2 level is required.
• Knowledge of English Language is mandatory.
• Previous experience in a call center environment preferred.
• Experience providing medical information and customer service to healthcare professionals over the phone is strongly preferred.
• Demonstrated competency using information technology, PCs and databases.
• Excellent verbal, telephone communication and written skills required.
• Ability to multitask.
• Good problem solving and decision-making.
• Good time management, interpersonal and organizational skills.

Responsibilities

• Manage all customer inquiries to successful resolution.
• Provide product and disease state information covering both on and off-label information within the guidelines of Standard Responses.
• Provide world-class customer service and immediate resolution to inquiries at the point of customer contact.
• Effectively and consistently communicate messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service.
• Evaluate and elevate calls as appropriate.
• Respond to non-phone customer inquiries (e.g., e-mail, fax).
• Comply with all industry regulations including adverse event and product quality processes.
• Manage all assigned project work in a timely manner.
• Maintain up-to-date knowledge of product, medical, disease and industry information.
• Obtain pertinent customer information and record customer interactions in appropriate systems.
• Communicate customer calls, issues, trends, programs and solutions.
• Interact with team members to manage a broad number of products, medical and business issues and share best practices.

Skills

Verbal communication

Written communication

Multitasking

Time management

Interpersonal skills

Customer service

PCs & databases

Tools

PCs

Databases

Job description

Conduent is seeking a Medical Services Specialist to serve as the primary resource for customers via telephone, email and written communications. The role leverages healthcare experience to deliver product and disease state information while maintaining strong customer relationships.

Responsibilities include handling inquiries, outbound communications to physicians and staff, and ensuring compliance with industry standards.