Client Experience Specialist - Hearing Care Front Office

HearUSA; Oviedo; On-site; EUR 19,000 - 27,000; Full time

Benefits offered by this job

Monthly bonus

Comprehensive benefits

Paid holidays

PTO

401k with match

Health & Wellness programs

CES Advisory Board mentorship

Field support for your hearing center

Job summary

HearUSA is seeking a Client Experience Specialist to deliver outstanding hearing care support. You will maintain client records, handle calls, manage the clinic schedule, and assist with basic hearing aid tech support to ensure smooth patient flow.

The role emphasizes professionalism, strong communication, and a proactive approach in a fast-paced environment, with onboarding and ongoing training supported by a robust benefits package.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manage clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients.
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements.
• Maintain a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and perform basic cleaning/repair functions.
• Assist with basic hearing aid troubleshooting via telephone or in-person and clean and checks.
• Maintain knowledge of current HearUSA's products, promotions and pricing.
• As needed, facilitate and support with HearAssist and remote care.

Skills

Customer service

Office administration

Communication skills

Time management

Multi-tasking

Organization

Education

High School Diploma or equivalent

Tools

Scheduling software

MS Office

Job description

HearUSA is seeking a Client Experience Specialist to deliver outstanding hearing care support. You will maintain client records, handle calls, manage the clinic schedule, and assist with basic hearing aid tech support to ensure smooth patient flow.

The role emphasizes professionalism, strong communication, and a proactive approach in a fast-paced environment, with onboarding and ongoing training supported by a robust benefits package.