Partner Success Manager

WebBeds SOL, S.L; Palma; On-site; EUR 42,000 - 65,000; Full time

Job summary

WebBeds, a global B2B travel group, is seeking a Partner Success Manager to support the Chains team and manage key chain partner relationships. You will optimize rates and availability, collaborate with account managers, and ensure seamless connectivity across POS while driving growth opportunities.

The role emphasizes operational travel industry connectivity with a commercial focus, requiring strong communication, negotiation skills, and the ability to work with cross-functional teams in an

Qualifications

• Strong communication and influencing skills.
• Comfortable negotiating with partners and chain suppliers.
• Experience in fast-paced, multi-cultural environments.
• Proactive with solution-oriented mindset.
• Fluent English and commercial travel industry awareness.

Responsibilities

• Support Chains team and manage relationships with key chain partners.
• Collaborate with Strategic Account Managers to optimize rates and availability.
• Ensure hotels are connected and quality controlled across POS.
• Analyze trends and build partner roadmaps with account managers.
• Assist with onboarding of new partners and training on extranets/interfaces.
• Support QBR analyses, reports, and live BAR contracts review.

Skills

Fluent English

Negotiation

Communication

Multi-cultural env

Excel proficiency

Tools

Excel

Outlook

Job description

What you will do on your journey with WebBeds.

As a Partner Success Manager, you will play a major role in supporting the Chains team and managing relationships with our key chain partners. Working jointly with Strategic Account Managers and under the strategic direction of the Director of Chains, you will focus on optimizing rates and availability through targeted actions. You will work collaboratively with both internal and external stakeholders in an agile environment to maximize growth opportunities, deliver excellent partner service, and ensure our Dynamic Inventory is seamlessly available across our Points of Sale. This role is ideal for a candidate with a strong operational background in travel industry connectivity who also possesses a passion for the commercial side of the business, enabling the smooth integration of new products with channel managers and switch partners.

In this role you will:

• Key responsibilities Commercial objective delivery: Deliver the company’s commercial objectives derived from the chains partnership roadmap.
• Chain relationship management: Build and maintain meaningful relationships with Chain partners to optimize the global partnership on Destination, Region, and Global level.
• Connectivity and quality control: Partner with Connectivity team, Strategic Account Managers and Chains to ensure hotels are connected, handle queries and ensure overall quality control.
• Trend analysis and roadmap building: Analyse and investigate trends of the specific chain to build partner roadmap together with Strategic Account Managers to achieve better performance and optimize the chain partnerships.
• Property audit and competitiveness: Ensure managed chain properties are live and bookable on POS conducting quality auditing of properties set up, ensure pricing accuracy, and the rate and promotion competitiveness.
• Production monitoring and reporting: Monitor daily/weekly/monthly production for connected hotels in remit using relevant production reports.
• Partner onboarding and training: Support onboarding of new partners and implement trainings on our USP’s and usage of extranet tools and interface.
• QBR and analysis support: Assist Strategic Account Managers with analyses, reports and presentations for the QBR’s of key Chain Partners.
• Contract mapping and review: Assist with reviewing, mapping and setting live of BAR contracts. Liaising with relevant teams to see the task through to the end.
• Portfolio management and coverage: Handle a small portfolio of Chain suppliers directly as directed by the Line Manager to support overall business needs.

The skills we would love to see in your suitcase!

• Personal effectiveness with strong communication and influencing skills.
• Comfortable to negotiate with suppliers in person or via Teams.
• Experience in working in fast paced and multi-cultural environment.
• Proactive and positive, with ability to offer solutions to issues encountered.
• Personable with lots of enthusiasm and a “can do” attitude.
• Ability to work independently as well as part of the team.
• Ability to prioritise and multi task.
• Organised with impeccable attention to detail.
• Numerically astute.
• Ability to build effective and meaningful working relations both internally and external.
• Fluent English speaker.
• Commercial awareness in the travel industry.
• Good Microsoft Office knowledge, especially Excel and Outlook.

Web Travel Group is a global B2B organisation servicing the travel industry, connecting hotels and other travel sellers to a diverse network of travel buyers all over the world through our trade only digital travel marketplace brand –WebBeds.

WebBeds provides powerful distribution solutions that make selling and buying travel easier.

WebBeds connects hotels to sell rooms with travel buyers looking to find rooms for their customers, the travelling public. WebBeds partners are supported through a truly global footprint, we have a team of 2,000+ people in 120+ cites across 50+ countries speaking 50+ languages - all focused on ensuring WebBeds delivers value, choice, expertise and an unrivalled level of service.

Hotels and other suppliers - global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more - can sell their products through WebBeds by connecting to a global network of online and offline travel buyers through cutting edge solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices – saving costs and increasing revenue.

Travel buyers - online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC’s, group providers, airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they cansearch, shop and book online through one of WebBeds trade only booking sites.