Head of Partner Success

WebBeds SOL, S.L; Palma; On-site; EUR 120,000 - 180,000; Full time

Job summary

WebBeds is seeking a Director, Partner Success to lead the global strategy for maximizing performance, engagement, and long-term success of chain partnerships. You will drive commercial growth, leverage data-driven insights, and establish scalable frameworks across the portfolio.

You will partner with internal teams and strategic accounts to develop success plans, monitor performance, and deliver measurable outcomes in a fast-paced, global environment.

Qualifications

• 8+ years in partner success, account management, or related fields.
• Leadership experience managing global or regional teams.
• Bachelor’s degree in Business, Hospitality, Tourism, or related field.
• Strong analytics, dashboards, and executive reporting experience.
• Fluent English.

Responsibilities

• Lead global partner success strategy across chain partnerships.
• Develop performance optimisation programmes focused on availability, pricing, conversion, content quality, production growth and distribution.
• Own the analytical view of chain partner performance and translate data into actions.
• Collaborate with Strategic Account Managers and Directors on account success plans.
• Partner with cross-functional teams to remove barriers and improve partner performance.

Skills

Partner success leadership

Account management

Commercial operations

Analytics & dashboards

Hospitality distribution

Stakeholder management

Cross-functional collaboration

Team leadership

Fluent English

Education

Bachelor’s degree in Business, Hospitality, Tourism, Commercial Management

Tools

Dashboards

Executive reporting

Job description

What you will do on your journey with WebBeds. As a Director, Partner Success, you will lead the global strategy for maximising the performance, engagement, and long-term success of WebBeds’ chain partnerships. You will work closely with internal teams and strategic partners to ensure WebBeds delivers measurable value, drives commercial growth, and strengthens relationships across key accounts. This role combines commercial leadership, performance optimisation, and stakeholder management. You will use data-driven insights to identify opportunities, improve partner outcomes, and establish scalable frameworks that support sustainable growth across the global chain portfolio.

In this role you will:

• Partner success strategy: Lead the global partner success agenda for chain partnerships, ensuring consistent execution, value delivery, and commercial performance across key accounts.
• Performance optimisation: Develop and implement structured optimisation programmes focused on availability, pricing competitiveness, conversion, content quality, production growth, and distribution effectiveness.
• Commercial performance management: Own the analytical view of chain partner performance, translating data into actionable insights, priorities, and recommendations.
• Strategic account partnership: Collaborate with Strategic Account Managers and Directors to develop account success plans, address underperformance, and identify opportunities for growth.
• Cross-functional leadership: Partner with Connectivity, Sales, Revenue, Operations, Finance, and Data teams to remove barriers and improve partner performance across the portfolio.
• Performance reporting and insights: Develop dashboards, scorecards, business reviews, and executive reports that provide clear visibility of risks, opportunities, progress, and commercial impact.
• Partner onboarding and activation: Drive improvements in onboarding, connectivity quality, contract activation, rate loading, mapping, and overall bookability across chain properties.
• Governance and accountability: Establish performance metrics, operating frameworks, and governance processes that ensure effective execution and ownership of optimisation initiatives.
• Strategic project management: Support senior leadership with strategic initiatives, executive reporting, priority management, and tracking of key commercial objectives.
• Stakeholder engagement: Represent Partner Success in strategic internal forums and partner-facing meetings, providing a data-led perspective on business performance and opportunities.
• Team leadership and development: Lead, coach, and develop the Partner Success team, fostering a high-performance culture focused on accountability, collaboration, continuous improvement, and measurable business outcomes.

The skills we would love to see in your suitcase!

• Minimum 8 years of experience in partner success, account management, commercial operations, hospitality distribution, or a related field, including leadership experience managing global or regional teams.
• Bachelor’s degree in Business, Hospitality, Tourism, Commercial Management, or a related discipline.
• Strong experience in performance management, commercial analytics, account optimisation, and strategic partner management.
• Advanced analytical skills with experience developing dashboards, scorecards, business reviews, and executive-level reporting.
• Strong understanding of hotel distribution, connectivity, revenue generation, pricing, and commercial performance drivers.
• Exceptional stakeholder management skills with the ability to influence senior leaders, strategic partners, and cross-functional teams.
• Strong communication and presentation skills, with the ability to translate complex data into clear business insights and actions.
• Proven ability to lead teams, drive accountability, and deliver measurable commercial outcomes.
• Strong project management and organisational skills, with the ability to manage multiple priorities in a fast-paced global environment.
• Fluent English required.
• Experience working within travel technology, hospitality distribution, or global chain partnerships is highly desirable.

Web Travel Group is a global B2B organisation servicing the travel industry, connecting hotels and other travel sellers to a diverse network of travel buyers all over the world through our trade only digital travel marketplace brand –WebBeds. WebBeds provides powerful distribution solutions that make selling and buying travel easier. WebBeds connects hotels to sell rooms with travel buyers looking to find rooms for their customers, the travelling public. WebBeds partners are supported through a truly global footprint, we have a team of 2,000+ people in 120+ cites across 50+ countries speaking 50+ languages - all focused on ensuring WebBeds delivers value, choice, expertise and an unrivalled level of service. Hotels and other suppliers - global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more - can sell their products through WebBeds by connecting to a global network of online and offline travel buyers through cutting edge solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices – saving costs and increasing revenue. Travel buyers - online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC’s, group providers, airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they cansearch, shop and book online through one of WebBeds trade only booking sites.