Palma Receptionist – Guest Services & Ticketing

Confidential employer; Palma; On-site; EUR 18,000 - 22,000; Full time

Job summary

Confidential employer in Palma, Mallorca seeks a friendly Receptionist to be the first point of contact for guests, greeting families and guiding them to activities and schedules.

You will handle ticket sales, cash register, reservations for parties and events, and support the operations team to keep daily processes running smoothly; bilingual Catalan/English and basic IT skills required. This is a permanent, on-site position with weekend shifts.

Qualifications

• Specific training or vocational background in customer service.
• Bilingual in Catalan and English to assist guests.
• IT skills and confidence using computers for bookings and ticketing.
• At least 6 months of experience in a reception/front-desk/customer support role.

Responsibilities

• Welcoming and greeting visiting families with a friendly and helpful attitude
• Selling admission tickets and managing guest access control at the entrance
• Operating the cash register and processing customer payments accurately
• Organizing and managing reservations for birthday parties and group events
• Providing clear and timely information to visitors regarding activities and schedules
• Supporting the rest of the operational team to ensure smooth daily processes

Skills

Customer service

Catalan and English bilingual

IT & bookings systemen

Reception/front-desk experience

Education

Vocational training in customer service

Job description

Confidential employer in Palma, Mallorca seeks a friendly Receptionist to be the first point of contact for guests, greeting families and guiding them to activities and schedules.

You will handle ticket sales, cash register, reservations for parties and events, and support the operations team to keep daily processes running smoothly; bilingual Catalan/English and basic IT skills required. This is a permanent, on-site position with weekend shifts.