Order & Customer Specialist

Volpak, a Coesia company; Santa Perpètua de Mogoda; Presencial; EUR 33.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible timetable

Life insurance fully covered by the公司

Optional medical insurance with 50%公司

Private parking

Descripción de la vacante

Volpak is seeking an Order & Customer Specialist to support management of quotations, orders and shipments worldwide, collaborating with Operations, Purchasing, Planning and Technical Office to ensure smooth order fulfilment and excellent customer experience.

You will work in an international team, handling emails, coordinating with internal departments, and gradually building relationships with customers and partners.

Formación

• Previous experience in administrative, customer service, order management or back-office roles.
• Good knowledge of Microsoft Office applications, particularly Outlook, Word and Excel.
• Good command of English (B2 level or equivalent);
• Knowledge of SAP will be considered a plus;
• Strong organizational skills and the ability to manage multiple priorities simultaneously;
• Excellent communication skills and a customer-oriented approach;
• Positive attitude, flexibility and willingness to learn;
• Ability to work effectively in a team-oriented and fast-paced environment;
• Proactive mindset, autonomy in daily activities and the confidence to ask questions and seek solutions when needed.

Responsabilidades

• Support the management of customer quotations, orders and shipments, ensuring accurate and timely processing;
• Handle administrative activities related to order management, including invoicing, shipping documentation and credit notes;
• Monitor delivery timelines and provide customers with updates regarding order status and shipment information;
• Collaborate with internal departments including Purchasing, Planning, Technical Office, Warehouse and Finance to support daily operations;
• Manage customer communications via email, ensuring professional, clear and customer-oriented interactions;
• Gradually develop direct relationships with customers and external partners, becoming a trusted point of contact for specific accounts.

Conocimientos

Customer service

Order management

Communication

Organizational skills

Teamwork

Proactive mindset

English (B2)

Herramientas

SAP

Microsoft Office

Descripción del empleo

Volpak is a leading organization headquartered in Santa Perpétua de Mogoda, Spain. As a key player in pouch-type packaging for over 40 years, we specialize in designing horizontal form-fill-seal, vertical multi-lane, and cartoning machines. Our business portfolio encompasses a wide range of innovative solutions in consumer goods products, such as sauces & condiments, dairy, and confectionery, while extending its capabilities to meet the needs of other sectors like pet food, home care and chemicals. We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers. For more detailed information about Volpak and its comprehensive business landscape, please visit www.volpak.com. Volpak is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia operates in 34 countries with 21 different companies and employs over 8,000 people as of 2026.

About the Role

As part of our Spare Parts Operations team, you will play a key role in supporting the order management and customer service processes for our customers worldwide. Working closely with experienced colleagues across Operations, Purchasing, Planning and Technical Office, you will contribute to ensuring a smooth and efficient order fulfillment process while delivering an excellent customer experience.

This role offers the opportunity to work in a dynamic and international environment, gaining exposure to different aspects of order processing, customer communication and operational coordination. You will become part of a collaborative team where flexibility, teamwork and a proactive mindset are highly valued.

Sounds like a journey you want to be part of?

As an Order & Customer Specialist, you will:

• Support the management of customer quotations, orders and shipments, ensuring accurate and timely processing;
• Handle administrative activities related to order management, including invoicing, shipping documentation and credit notes;
• Monitor delivery timelines and provide customers with updates regarding order status and shipment information;
• Collaborate with internal departments including Purchasing, Planning, Technical Office, Warehouse and Finance to support daily operations;
• Manage customer communications via email, ensuring professional, clear and customer-oriented interactions;
• Gradually develop direct relationships with customers and external partners, becoming a trusted point of contact for specific accounts.

What You Need to Be Successful

• Previous experience in administrative, customer service, order management or back-office roles;
• Good knowledge of Microsoft Office applications, particularly Outlook, Word and Excel;
• Good command of English (B2 level or equivalent);
• Knowledge of SAP will be considered a plus;
• Strong organizational skills and the ability to manage multiple priorities simultaneously;
• Excellent communication skills and a customer-oriented approach;
• Positive attitude, flexibility and willingness to learn;
• Ability to work effectively in a team-oriented and fast-paced environment;
• Proactive mindset, autonomy in daily activities and the confidence to ask questions and seek solutions when needed.

Our Offer

Compensation for this role includes a base salary starting from EUR 36,800, in line with experience. The actual offer may exceed this minimum based on the candidate's qualifications and overall fit for the role. In addition to the base salary, we offer a comprehensive benefits package, including:

• Flexible timetable
• Life insurance fully covered by the company
• Optional medical insurance with 50% company contribution -
• Private parking

Join the Team!

Coesia is an equal opportunity employer. We believe in fair, merit-based recruitment and assess all candidates exclusively on the basis of their qualifications, skills, experience and suitability for the role.