Operations Manager - (Spanish speaking) - Onsite - IN02

CNX; Barcelona; On-site; EUR 29,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Ticket Restaurant Card

Career development program

Job summary

Concentrix is seeking an Operations Manager for an onsite role in Barcelona. The candidate will coach Team Leaders and ensure SLA targets, financial goals, and quality standards are met while leading process improvements and cost management.

Requirements include at least 2 years of managerial experience in call centers, fluent English and Spanish, and strong MS Office skills. The role features a full-time schedule with a competitive salary and benefits.

Qualifications

• Minimum 2 years of experience as a manager/supervisor in a call center.
• Excellent organizing and leadership abilities.
• Strong team management and communication skills.
• Advanced MS Office skills expected.
• Bilingual English/Spanish is required.

Responsibilities

• Coach and supervise a group of Team Leaders.
• Improve and monitor operational processes and ensure SLA targets.
• Manage shifts, dimensions, and WFM analyses.
• Oversee quality processes and compliance.
• Control costs and report metrics to clients and management.
• Lead leadership meetings and coordinate actions with the team.

Skills

Fluent English

Fluent Spanish

Call center management

Team leadership

MS Office

Tools

MS Office

Job description

Job Title:

Operations Manager - (Spanish speaking) - Onsite - IN02

Job Description

The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

Experience the power of a game-changing career

Want to be part of an innovative and growing team?We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as an Operations Manager onsite in Barcelona you will be part of our team of game-changers who are powering the brands of the future.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As an Operations Manager on our team, you will:

• • Continuous improvement of processes.
  • Improvement and monitoring operational processes.
  • Carrying out the necessary steps, updating/monitoring of internal regulations.
  • Participation and coordination of quality processes.
  • Monitoring and compliance in quality processes.
  • Management and optimization of operations.
  • Managing and supervising personnel.
  • Optimization of work processes and staff productivity.
  • Cost management
  • Collect metrics, analyze these and report to customers.
  • Do regular reporting to the Office/Project Manager. Report all serious issues as well as possible monetary exposure to Office/Project manager or person replacing him immediately along with suggestions for addressing the problem.
  • Organize and optimize shifts.
  • Review dimensioning forecasts, carry out deviation and needs analysis (WFM).
  • Identify individual and common training needs and deliver appropriate personalized/common training based on Team Leader’s needs.
  • Conduct regular coaching sessions as well as refresher training for Team Leaders to maintain product/tools knowledge and make them successful at their day-to-day work.
  • Be the main contact person for Concentrix management/administration, client on department related matters.
  • Lead TL meetings, coordinate leadership team actions, be a judge if no common agreements.
  • Participate in Concentrix management meetings according to invitations from higher management.
  • Ensure a positive and goal-oriented team spirit in the department.
  • Follow and promote Concentrix values.
  • Take ownership of department success and failures.

We’ll be a great match if you:

• • Possess previous experience working within a call center environment with a min of 2 years of experience as a manager/supervisor.
  • Have excellent organizing and leadership skills.
  • Possess excellent team management skills.
  • Have outstanding communication and interpersonal abilities.
  • Possess advanced skills in MS Office.
  • Are self-motivated with a results-driven approach.
  • Speak English and Spanish fluently.
  • Ability to implement and manage change.
  • Analytical skills with a good command of excel.

Share our values of commitment, unity, integrity, recognition, and WOW.

Personal abilities

• • Ability to implement and manage change.
  • Strong communication skills

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long‑term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full time 39 hours/week permanent contract: Monday to Friday from 09:00 to 18:00

• Compensation: base salary of 32.662,92 euros gross/year + up to 5.000 euros gross/year in bonus + Medical Insurance + Ticket Restaurant Card

• Great office location in Barcelona

• Full paid training about the company and the project you will be working on- Career development program and specialized courses

Experience the best version of you!

At Concentrix , we invest in our game‑changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you.

Concentrix is an equal opportunity employerWe’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

Time Type:

Full time2026-11-09