Operations & Customer Service Coordinator (Spanish Speaker) (Ref: Dsr 012)

Cross Border Talents; Islas Baleares; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Company van supplied

Independent contractor role with invoi

Job summary

Cross Border Talents is seeking an Operations & Customer Service Coordinator (Spanish speaker) in Palma de Mallorca, on-site. You will manage golf equipment preparation, bookings, deliveries, and customer communications, operating as a self-directed contractor with invoicing responsibilities.

Role requires excellent English, strong organisation, and a hands-on approach. You will handle reservations, stock control, and ensure on-time delivery in a popular golf destination, with benefits

Qualifications

• Excellent spoken and written English.
• Strong organisational and time-management skills.
• Practical, hands-on approach; willing to clean, handle and transport golf equipment.
• Confident dealing with customers and coordinating multiple daily bookings.
• Good computer skills, including email and booking systems.

Responsibilities

• Clean, inspect and prepare complete golf club sets for each rental booking.
• Check every set contains the correct clubs, bags and accessories and is presented to a high standard.
• Coordinate and carry out equipment deliveries and collections at agreed customer locations.
• Manage reservations, scheduling, stock availability and equipment returns.
• Respond professionally to customer enquiries, calls and emails, resolving issues promptly.
• Track golf sets, identify missing or damaged equipment and maintain accurate records.
• Take ownership of the daily workflow, ensuring all orders are ready and delivered on time.
• Help improve operational efficiency and the overall customer experience.

Skills

Excellent English

Organisational skills

Time management

Independent worker

Computer skills

Full driving licence

Job description

Position: Operations & Customer Service Coordinator (Spanish speaker)
Location: Palma de Mallorca, Spain
Model: On-site
Employment type: B2B contract
Salary: 20,000 Euros gross annually + other benefits

DUTIES AND RESPONSIBILITIES:

• Clean, inspect and prepare complete golf club sets for each rental booking
• Check every set contains the correct clubs, bags and accessories and is presented to a high standard
• Coordinate and carry out equipment deliveries and collections at agreed customer locations
• Manage reservations, scheduling, stock availability and equipment returns
• Respond professionally to customer enquiries, calls and emails, resolving issues promptly
• Track golf sets, identify missing or damaged equipment and maintain accurate records
• Take ownership of the daily workflow, ensuring all orders are ready and delivered on time
• Help improve operational efficiency and the overall customer experience

REQUIREMENTS:

• Excellent spoken and written English
• Strong organisational and time-management skills
• Practical, hands-on approach, happy to clean, handle and transport golf equipment
• Confident dealing with customers and coordinating multiple daily bookings
• Good computer skills, including email and booking systems
• Reliable, punctual and comfortable working independently
• Full driving licence
• Based in Palma de Mallorca or within reasonable commuting distance
• Flexible during busy golfing and holiday periods
• Comfortable working as a self-employed contractor, invoicing for services

Advantages

• Spanish language skills
• Knowledge of golf equipment or an interest in golf
• Previous experience in rental operations, tourism, hospitality, logistics or customer service
• Experience with online bookings, social media or digital marketing

BENEFITS:

• Company van supplied
• Responsibility for local operations in one of Europe's popular golf destinations
• Opportunity to work independently and make a real impact on customer satisfaction
• Role within an established international golf rental business
• And many more!