Operations Account Lead, iGaming Platform

GR8 Tech group; España; Remote; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Mental health

Home office

Languages

Job summary

GR8_TECH is a leading B2B iGaming platform developer. We seek a dedicated Account/Delivery professional to own client portfolios, drive operational excellence, and coordinate across Payments, Support, Affiliates, and Development teams to meet SLAs and drive growth.

You will manage contract renewals, gather product feedback, and engage in commercial discussions, leveraging tools like Jira, Confluence, and Miro to keep stakeholders aligned.

Qualifications

• 2–3 years in account management or project delivery, with at least 1 year directly in iGaming (e.g., Project Manager, Technical Account Manager, Client Delivery Manager).
• Advanced English and fluency in Ukrainian or Russian.
• Hands-on experience with task management tools (Jira, Confluence, Miro) and SDLC workflows.
• Fundamental understanding of web services, APIs, and technical integrations.
• Exposure to entry-level commercial discussions or contract renewal negotiations.
• Working proficiency with MS Excel, PowerPoint, CRM platforms, and BI reporting tools.

Responsibilities

• Own operational success and day-to-day communication for a dedicated portfolio of iGaming clients.
• Act as the primary escalation point for operational issues, driving rapid resolution and post-incident communications.
• Build trust with key client stakeholders to ensure long-term retention and account health.
• Coordinate internal delivery across Payments, Customer Support, Affiliates, and Development teams to satisfy client requests.
• Track client SLAs, monitor key performance metrics, and deliver routine operational performance reports.
• Document operational processes, track product feature requests, and maintain status visibility for all stakeholders.
• Spot friction in the client lifecycle and propose concrete automation or workflow improvements.
• Introduce new platform features, upgrades, and product capabilities to clients while gathering structured product feedback.
• Manage contract renewals, track compliance requirements, and ensure delivery against agreed contractual terms.

Skills

Account management

Project delivery

Advanced English

Ukrainian

Russian

Tools

Jira

Confluence

Miro

CRM platforms

BI reporting tools

Job description

GR8_TECH is a leading B2B iGaming platform developer. We seek a dedicated Account/Delivery professional to own client portfolios, drive operational excellence, and coordinate across Payments, Support, Affiliates, and Development teams to meet SLAs and drive growth.

You will manage contract renewals, gather product feedback, and engage in commercial discussions, leveraging tools like Jira, Confluence, and Miro to keep stakeholders aligned.