Operational Account & Service Manager

Eurovision Services; Madrid; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working week

28 days paid vacation per year

Private health insurance

Company pension fund

Meal vouchers

Public transport allowance

Parking

Job summary

Eurovision Services in Madrid, Spain is seeking an Operational Account & Service Manager to lead client operations and delivery of broadcast services for events. You will coordinate with networks, suppliers, and internal teams to ensure seamless transmission planning and budget control.

The role requires strong project and stakeholder management, fluent English, and the ability to work across cross-functional and remote teams in a fast-paced environment. Hybrid working model offered.

Qualifications

• Experience in broadcast operations or related field.
• Ability to manage complex service and project initiatives.
• Strong client relationship management with focus on service quality.

Responsibilities

• Act as the main contact for key customer accounts on operational matters.
• Ensure outstanding service delivery by understanding customer needs and expectations.
• Coordinate with Network Manager to plan projects and allocate resources.
• Track and report account and event costs and budgets.
• Oversee supplier performance and contract alignment with customers.

Skills

Client relationship management

Budgeting and cost reporting

Project coordination

Resource planning

Cross-functional collaboration

Technical broadcast knowledge

Communication skills

English fluency

Tools

Excel

Jira

MS Project

CRM platforms

Job description

Eurovision Services is seeking a highly motivated Operational Account & Service Manager to become part of our Operations Team in Madrid, Spain.

About The Es Operations Team

The Operations department serves as the central point of contact for all customers receiving operational services. The team manages the requirements and delivery of our transmission and media services for all events, coordinating with our customers and partners (e.g., media organizations, sports federations, and event enterprises). The ES Operations Team is responsible for delivering high-quality services, achieving ambitious operational objectives, and implementing reliable solutions to provide outstanding value to our customers while optimizing costs to improve our bottom line.

MAIN RESPONSIBILITIES OF THIS POSITION

• Acting as the main point of contact for key customer accounts on all operational matters
• Ensuring outstanding service delivery by understanding customer needs and expectations
• Guaranteeing the fulfilment of all account-related deliverables
• Providing clear, consistent communication with both internal and external stakeholders.
• Collaborating closely with the Network Manager to prepare projects and allocate technical resources
• Coordinating with relevant Operations teams for smooth service delivery
• Taking on a project manager role when required by specific events
• Initiating account-related projects and handing them over to the PMO when applicable
• Tracking and reporting account costs
• Planning transmissions by:
• Assessing customer requests
• Reviewing network usage and capacity
• Procuring additional resources if needed
• Ensuring efficient allocation of internal resources
• Tracking and reporting event-related costs for each account
• Working closely with subsidiary offices for seamless coordination
• Monitoring supplier performance and reporting feedback to Procurement
• Ensuring service delivery aligns with customer and supplier contracts
• Collaborating with Marketing for product feedback, new product insights, and related communications
• Depending on experience, taking on flexible roles as required by specific projects

Please note that this role works on morning and afternoon shifts, extending throughout the weekends depending on events needs.

Your Knowledge And Skills

• Relevant experience in the broadcast field, with proven track record managing complex broadcast operations
• Effective planning, coordination, and delivery of complex service and project initiatives
• Strong client relationship management, focused on high service quality and customer satisfaction
• Proven ability to manage and control budgets, with solid financial reporting skills
• Understanding of technical requirements for broadcast transmissions and live events
• Efficient planning and allocation of internal and external resources
• Oversight of supplier performance and service contract management
• Proficiency with project management and collaboration tools (Excel, Jira, MS Project, CRM platforms)
• Excellent customer service orientation
• Highly organized, self-driven, and adaptable, able to work independently with minimal supervision
• Strong communication and interpersonal skills, effective in cross-functional and remote teams
• Fluent in English
• Knowledge of French or Spanish is a plus

WHY JOIN US?

Becoming part of our team means working in a stimulating, inclusive, and international environment where your contribution truly matters.

You will join an innovative, fast-paced company at the forefront of the broadcasting industry, combining cutting-edge technology with solid operational expertise. Our multicultural teams bring together diverse perspectives, creating an environment where ideas thrive and collaboration leads to exceptional results.

In addition, we offer a comprehensive range of benefits designed to support your well-being and work-life balance:

• Hybrid working week
• 28 working days of paid vacation per year
• Private health insurance
• Company pension fund
• Meal vouchers
• Public transport allowance
• Parking

About Eurovision Services

With over 60 years of experience in broadcast production and distribution for major sports events, we know that great events don't happen by accident. We have one of the largest hybrid satellite and fiber transmission networks of its kind in the world. In addition to our core broadcast services, we are constantly innovating to provide services that allow our customers to enhance their content and adapt it for use on all digital platforms.

This is why we are the first-choice media services provider for event organizers, media organizations and sports federations when they are looking for adaptable, end-to-end solutions to produce, distribute and personalize content for their audiences.

We are Eurovision Services. We deliver excellence in everything we do, to leave our customers free to focus on what matters most to them - creating truly amazing experiences. Discover more about Eurovision Services at https://www.eurovisionservices.com/ .

• At Eurovision Services, we believe diversity strengthens our teams and drives innovation. We are committed to building an inclusive workplace where everyone feels respected, supported, and empowered to succeed. We welcome and encourage applications from candidates of all genders, backgrounds, identities, abilities, and experiences.
• Please note: If you apply for this position, you may receive a call from a Spanish phone number as part of the recruitment process.

Eurovision Services is the top service provider for media organizations and sports federations around the world. We enable clients to maximize their content value by producing and delivering sport, news and culture/entertainment content to the right audiences at the right time.