Service Manager (Temporary)

Eurovision Services S.A.; Madrid; On-site; EUR 50,000 - 60,000; Full time

Benefits offered by this job

28 working days of paid vacation per y

Meal vouchers

Public transport allowance

Parking

Job summary

Eurovision Services is seeking a temporary Service Manager to coordinate daily operations of sportive transmissions in Madrid, Spain. The role covers a weekend-focused Production Hub within the ES Operations Team, onsite based during matchdays and events.

The ideal candidate has 5+ years in a similar role in an international setting, with broadcasting or transmissions customer service experience, strong budget management, and fluency in Spanish and English.

Qualifications

• 5+ years in a similar role within an international environment.
• Experience in broadcasting or transmissions customer service.
• Proven track record managing complex broadcast operations.
• Experience with technical and IT aspects of broadcast operations.
• Proven financial literacy and ability to manage large budgets efficiently.
• Data collection and reporting capabilities.
• Strong communication, teamwork and adaptability.
• Excellent communication in Spanish and English.

Responsibilities

• Coordinate with all relevant stakeholders ahead of each matchday.
• Ensure resource availability, booking and efficient communication with teams ahead of a matchday.
• Support and facilitate the operational needs of the various teams.
• Communicate any last-minute updates or changes promptly to all parties involved.
• Ensure timely and budget-compliant project delivery.
• Monitor, track, and follow up on any technical issues.
• Track and report any incidents that occur during the shift.
• Prepare and distribute a daily service report at the end of each day.
• Gather and consolidate service-related data.
• Perform administrative tasks related to the service.

Skills

Stakeholder coordination

Interpersonal skills

Spanish & English fluency

Problem solving

Time management

Data collection & reporting

Job description

Eurovision Services is looking for a temporary Service Manager to coordinate the daily operations of sportive transmissions. This role will cover a temporary leave within our Production Hub team in our Operations department in Madrid, Spain.

ABOUT THE ES OPERATIONS TEAM

The Operations department serves as the central point of contact for all customers receiving operational services. The team manages the requirements and delivery of our transmission and media services for all events, coordinating with our customers and partners (e.g., media organizations, sports federations, and event enterprises). The ES Operations Team is responsible for delivering high-quality services, achieving ambitious operational objectives, and implementing reliable solutions to provide outstanding value to our customers while optimizing costs to improve our bottom line.

PRINCIPAL RESPONSIBILITIES OF THIS POSITION

As a Service Manager, you will be responsible for the daily operations of the Production Hub:

• Coordinate with all relevant stakeholders ahead of each matchday.
• Ensure resource availability, booking and efficient communication with the different teams involved ahead of a matchday
• Support and facilitate the operational needs of the various teams.
• Communicate any last-minute updates or changes promptly to all parties involved.
• Ensure timely and budget-compliant project delivery.
• Monitor, track, and follow up on any technical issues.
• Track and report any incidents that occur during the shift.
• Prepare and distribute a daily service report at the end of each day.
• Gather and consolidate service-related data.
• Perform administrative tasks related to the service

Please note that this role is onsite-based, with our Production Hub operations primarily taking place during weekends.

YOUR SKILLS AND EXPERIENCE

• 5+ years of similar professional experience, with an international working environment
• Relevant experience in the field of broadcasting or transmissions customer service
• Proven track record managing complex broadcast operations
• Experience with technical and IT aspects of broadcast operations
• Proven financial literacy, and ability to manage large budgets efficiently
• Data collection & reporting
• Strong interpersonal skills, including communication, teamwork and adaptability
• Problem-solving, time management and ability to work independently under pressure with great attention to detail
• Excellent communication skills in both Spanish and English (mandatory)

WHY JOIN US?

Becoming part of our team means working in a stimulating, inclusive, and international environment that comes with a range of fantastic benefits:

• 28 working days of paid vacation per year
• Meal vouchers
• Public transport allowance
• Parking

ABOUT EUROVISION SERVICES

With over 60 years of experience in broadcast production and distribution for major sports events, we know that great events don’t happen by accident. We have one of the largest hybrid satellite and fiber transmission networks of its kind in the world. In addition to our core broadcast services, we are constantly innovating to provide services that allow our customers to enhance their content and adapt it for use on all digital platforms.

This is why we are the first-choice media services provider for event organizers, media organizations and sports federations when they are looking for adaptable, end-to-end solutions to produce, distribute and personalize content for their audiences.

We are Eurovision Services. We deliver excellence in everything we do, to leave our customers free to focus on what matters most to them – creating truly amazing experiences. Discover more about Eurovision Services at https://www.eurovisionservices.com/ .

*At Eurovision Services, we believe diversity strengthens our teams and drives innovation. We are committed to building an inclusive workplace where everyone feels respected, supported, and empowered to succeed. We welcome and encourage applications from candidates of all genders, backgrounds, identities, abilities, and experiences.