Onsite Managed Services Delivery Lead

hpe; Las Rozas de Madrid; Presencial; EUR 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Wellbeing

Career Development

Diversity & Inclusion

Competitive compensation

Descripción de la vacante

Hewlett Packard Enterprise is seeking a Managed Services Manager for Spain, primarily onsite at a partner/customer office. This role focuses on customer relationship management and seamless service delivery aligned with the SOW, working with the customer’s IT team and applying ITIL/ITSM best practices.

The ideal candidate has 8+ years in account management, strong communications, and program management, with ITIL/PMP being a plus.

Formación

• University Degree in a technical field.
• 8+ years in Account Management.
• Basic knowledge of Networking, Synergy, HP-UX, UNIX, LINUX, Storage, Storage Networks, MS Exchange or Windows.
• Expert level skills with MS Office (Excel, Outlook).
• Strong communication with customers at technical and management levels.
• Customer-centric account management focus.
• Proven program management and high organizational skills.
• ITIL and PMP certifications are desirable.

Responsabilidades

• Lead overall delivery of the service solution.
• Act as single point of contact for the customer and advocate within HPE.
• Set goals and develop action plans with achievable results.
• Coordinate action plans for service activities and events; manage processes.
• Provide regular status updates on outages, events, milestones and decisions.
• Build positive working relationships within the HPE team and with the customer.
• Manage resources and align with the annual plan; collaborate internally to ensure satisfaction.
• Serve as Escalation Manager for team escalations and problem resolution.
• Ensure service delivery conforms to the SOW and scope; coordinate procedures.
• Conduct Quarterly Service Reviews and analyze trends with proactive services.

Conocimientos

Customer relationship management

Communication

Program management

ITIL

PMP

IT service management

Microsoft Office

Educación

University Degree in a technical field

Herramientas

Microsoft Office (Excel, Outlook)

Descripción del empleo

Hewlett Packard Enterprise is seeking a Managed Services Manager for Spain, primarily onsite at a partner/customer office. This role focuses on customer relationship management and seamless service delivery aligned with the SOW, working with the customer’s IT team and applying ITIL/ITSM best practices.

The ideal candidate has 8+ years in account management, strong communications, and program management, with ITIL/PMP being a plus.