Onsite End User Computing Support - Level 1 (Valladolid)

Future Cloud Technologies; Salamanca; Presencial; EUR 20.000 - 31.000; Jornada completa

Descripción de la vacante

Future Cloud Technologies is seeking an End User Computing Support – Level 1 for a full-time onsite B2B contract in Valladolid. You will provide first-line support for desktops, laptops, printers, and standard software, handle tickets, and assist onboarding/offboarding with ITIL-aligned processes.

The role requires Spanish at B2 level, visa/work permit for Spain, and the ability to work without sponsorship. 1-year contract, extendable based on performance, with on-site duties.

Formación

• Solid experience in End User Computing / Desktop Support / Service Desk (Level 1).
• Strong troubleshooting skills with Windows operating systems, Microsoft Office 365, and common business applications.
• Basic knowledge of Active Directory, networking fundamentals (TCP/IP, DNS, DHCP), printers, and mobile devices.
• Familiarity with ITSM tools (e.g., ServiceNow, Jira, or similar).
• Customer-focused approach with the ability to explain technical issues clearly.
• Ability to work independently and as part of a team.

Responsabilidades

• Provide Level 1 end-user computing support via phone, email, chat, or desk-side assistance
• Troubleshoot and resolve issues related to desktops, laptops, printers, peripherals, and standard software applications
• Perform basic hardware diagnostics, software installations, configurations, and user account management
• Escalate complex issues to Level 2/3 support in a timely manner
• Log and manage tickets accurately in the IT service management system
• Assist with user onboarding and offboarding activities (account setup, device preparation, etc.)
• Follow ITIL-aligned processes for incident and request management
• Maintain clear documentation and contribute to the knowledge base
• Ensure compliance with IT policies and security standards
• Deliver professional and clear communication to end users

Conocimientos

Windows OS

Office 365

ITSM tools

Troubleshooting

Active Directory basics

Networking basics

Communication

Herramientas

ServiceNow

Jira

Descripción del empleo

Future Cloud Technologies is seeking an End User Computing Support – Level 1 for a full-time onsite B2B contract in Valladolid. You will provide first-line support for desktops, laptops, printers, and standard software, handle tickets, and assist onboarding/offboarding with ITIL-aligned processes.

The role requires Spanish at B2 level, visa/work permit for Spain, and the ability to work without sponsorship. 1-year contract, extendable based on performance, with on-site duties.