On-Site Desktop Support Engineer: VIP Care & 2 Days/Week

Sharp Brains; Andalucía; Presencial; EUR 12.000 - 24.000; Jornada completa

Descripción de la vacante

Sharp Brains is seeking a Desktop Support Engineer Level 1 for an on-site role in Malaga, Spain. This B2B/Freelance position requires English C1 plus local C1 and involves two workdays per week.

You will manage end-user devices, perform IMAC activities, and maintain hardware/software configurations in a secure IT environment, using SCCM/Intune and ServiceNow for ticketing and asset management. The role emphasizes incident response, remote and deskside support, and adherence to ITIL processes,

Responsabilidades

• Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administered approved software installations, updates, and security patching in coordination with IT policies.
• Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart hands support.
• Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• Followed ITIL practices for incident, problem, and service request management in corporate environments.

Descripción del empleo

Sharp Brains is seeking a Desktop Support Engineer Level 1 for an on-site role in Malaga, Spain. This B2B/Freelance position requires English C1 plus local C1 and involves two workdays per week.

You will manage end-user devices, perform IMAC activities, and maintain hardware/software configurations in a secure IT environment, using SCCM/Intune and ServiceNow for ticketing and asset management. The role emphasizes incident response, remote and deskside support, and adherence to ITIL processes,