Office Manager

Europcar España; Madrid; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

Europcar España is seeking a Station Manager II to lead the daily operations of our car rental station in Madrid. You will be responsible for overseeing operational management, team leadership, and ensuring optimal customer satisfaction through effective service.

The ideal candidate will have proven leadership experience, a strong focus on sales, and the ability to manage fleet operations efficiently. Join us to drive success and achieve operational goals in a fast-growing environment.

Formación

• Proven leadership and management experience in a fast-paced environment.
• Strong customer service skills and a focus on delivering exceptional results.
• Experience in fleet management and operational efficiency.

Responsabilidades

• Oversee day-to-day operations, ensuring all processes run smoothly.
• Ensure high levels of customer satisfaction by addressing inquiries and managing complaints.
• Monitor and achieve sales targets, including upselling additional services.

Conocimientos

Leadership and management skills

Customer service orientation

Sales-driven attitude

Organizational and multitasking abilities

Analytical skills

Descripción del empleo

**Join Our Team as a Station Manager II – Lead, Manage, and Drive Success!** Are you a dynamic leader with a passion for operational excellence and customer satisfaction? We’re looking for an experienced Station Manager to oversee the daily operations of our car rental station, manage a high-performing team, and ensure a smooth and efficient customer experience. As a Station Manager II, you will be responsible for managing all aspects of a medium to large car rental station within our Network & Stations team, part of the broader Operations function. This is a supervisory management role where you will implement strategy with an operational focus and achieve goals through others, including full management authority for your team. **Key Responsibilities:*** **Operational Management:**+ Oversee day-to-day operations, ensuring all processes run smoothly and efficiently.+ Manage the availability, maintenance, and condition of the vehicle fleet.+ Coordinate vehicle rentals, returns, and cleaning schedules for optimal efficiency.* **Customer Service:**+ Ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and managing complaints.+ Train and support staff in delivering excellent customer service at every interaction.* **Staff Management:**+ Recruit, train, supervise, and evaluate station staff, including rental agents and customer service representatives.+ Schedule staff shifts and manage workloads to ensure operational efficiency and coverage.* **Sales and Financial Management:**+ Monitor and achieve sales targets, including upselling additional services.+ Manage the station’s budget, control operational costs, and ensure profitability.* **Fleet Management:**+ Oversee fleet operations, ensuring vehicles are well-maintained, clean, and ready for rental.+ Work closely with maintenance teams to ensure timely servicing and repairs.+ Optimize fleet utilization to meet customer demand and minimize idle time.* **Compliance and Safety:**+ Ensure all station operations comply with company policies, industry regulations, and legal requirements.+ Maintain a safe and secure environment for both employees and customers.+ Oversee proper documentation and record-keeping for all transactions. **What We’re Looking For:*** Proven leadership and management experience in a fast-paced environment.* Strong customer service skills and a focus on delivering exceptional results.* Sales-driven attitude with the ability to meet and exceed targets.* Excellent organizational and multitasking abilities.* Experience in fleet management and operational efficiency. **Ideal Experience*** Demonstrated success in a supervisory or management role, preferably in car rental, hospitality, retail, or a similar service-driven industry.* Track record of achieving sales and operational targets.* Experience managing teams, handling scheduling, and conducting performance reviews.* Previous experience overseeing budgets, cost control, and financial performance.* Familiarity with fleet operations, vehicle maintenance, or logistics is a plus. **Skills & Competencies*** Strong leadership and people management skills.* Excellent communication and interpersonal abilities.* Customer-oriented mindset with problem-solving skills.* Ability to prioritize, delegate, and manage multiple tasks effectively.* Analytical approach to operational and financial data.* Knowledge of safety, compliance, and industry regulations. **Why Join Us?**Be part of a fast-growing company that values leadership and teamwork. Lead a dynamic team and ensure high levels of customer satisfaction. Enjoy opportunities for career growth and professional development. Work in a supportive environment where your contributions make a real impact. If you’re ready to take charge, lead a team, and drive success at our station, apply today!We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.