Rental Sales Agent

Goldcar Spain S.L.U; Reus; Presencial; EUR 21.000 - 32.000; Jornada completa

Descripción de la vacante

Europcar Mobility Group is hiring a Rental Sales Agent to deliver exceptional service while maximizing sales opportunities. You will handle reservations, process rental agreements, and ensure a seamless customer experience from start to finish.

The role emphasizes offering optional coverage products, vehicle upgrades, and additional services, with a strong focus on meeting sales targets and maintaining professional communication in a fast-paced environment.

Formación

• Proven sales experience in a dynamic, fast-paced environment.
• Skilled in offering optional coverage products, vehicle upgrades, and additional services.
• Strong customer service skills and professional communication.
• Sales-driven with a focus on meeting and exceeding targets.
• Experience handling transactions and POS systems.
• Familiarity with rental agreements or similar documentation is a plus.

Responsabilidades

• Handle reservations and process rental agreements with accuracy and professionalism.
• Ensure every customer is welcomed and treated with respect, providing an exceptional level of service.
• Maximize sales opportunities by consistently offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance.
• Utilize effective sales techniques by building rapport through open‑ended questions, emphasizing product features and benefits, and skillfully overcoming customer objections.
• Adhere to all rental policies and procedures to ensure smooth and compliant transactions.
• Assist customers by identifying any additional services or products that may enhance their rental experience.
• Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process.
• Support branch operations by performing additional duties as requested by management.

Conocimientos

Sales experience

Customer service

Communication skills

POS systems

Sales targets

Descripción del empleo

Europcar Mobility Group is dedicated to transforming mobility. Our core values guide everything we do: helping others, embracing change, taking responsibility, acting with respect, and moving as one. We celebrate diversity and treat each individual with dignity and respect.

Rental Sales Agent – Deliver Exceptional Service and Maximize Sales

Are you driven by delivering excellent customer service while achieving sales targets? We’re looking for a highly motivated Rental Sales Agent to join our Network & Stations team within the broader Operations function. As a Rental Sales Agent, you’ll be the first point of contact for customers, ensuring a seamless rental experience and maximizing sales opportunities.

Key Responsibilities

• Handle reservations and process rental agreements with accuracy and professionalism.
• Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish.
• Maximize sales opportunities by consistently offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance.
• Utilize effective sales techniques by building rapport through open‑ended questions, emphasizing product features and benefits, and skillfully overcoming customer objections.
• Adhere to all rental policies and procedures to ensure smooth and compliant transactions.
• Assist customers by identifying any additional services or products that may enhance their rental experience.
• Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process.
• Support branch operations by performing additional duties as requested by management.

Qualifications

• Proven sales experience in a dynamic, fast‑paced environment.
• Skilled in offering optional coverage products, vehicle upgrades, and additional services.
• Strong customer service skills and the ability to communicate professionally.
• Sales‑driven attitude with a focus on meeting and exceeding targets.
• Ability to work efficiently in a fast‑paced, customer‑focused environment.
• Attention to detail and a commitment to providing accurate and timely service.
• Previous experience in a customer‑facing or sales role, ideally in retail, hospitality, or automotive sectors.
• Demonstrated ability to achieve or exceed sales targets.
• Experience handling transactions and working with point‑of‑sale systems.
• Familiarity with rental agreements or similar customer service documentation is a plus.

Skills & Competencies

• Excellent interpersonal and communication skills.
• Strong sales acumen and persuasive abilities.
• High level of professionalism and reliability.
• Ability to multitask and stay organized in a busy environment.
• Attention to detail and accuracy in all customer interactions.
• Team player with a positive, can‑do attitude.

Why Join Us?

Be part of a dynamic team that values customer satisfaction and professional growth. Play a key role in enhancing the customer experience while contributing to the company’s success. Enjoy opportunities for career development within a fast‑growing company.

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential.

If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.