Supervisor de procesos

Europcar Mobility Group; Santa Cruz de Tenerife; Presencial; EUR 32.000 - 48.000; Jornada completa

Descripción de la vacante

Europcar Mobility Group is seeking a Station Fleet Manager to lead fleet operations at our Canary Islands stations (Granadilla and Arona). You will guide daily fleet activities, ensure timely maintenance, and drive cost-efficient service delivery for customers.

The role requires strong leadership, operational planning, and excellent communication to coordinate with internal teams and external vendors, ensuring high standards and business targets are met.

Formación

• Proven experience in fleet management or a similar leadership role.
• Strong leadership and people-management skills.
• Excellent organizational and communication abilities.
• Proactive problem-solving for vehicle repairs and inventory.

Responsabilidades

• Lead and develop fleet staff to meet station targets and company values.
• Oversee timely repair and servicing of vehicles per guidelines.
• Review reservations, returns, and fleet status daily for efficiency.
• Coordinate with returns, service, and ready line teams and external vendors.
• Manage collision repairs by liaising with vendors and monitoring timelines.

Conocimientos

Fleet management

Leadership

Team development

Operational planning

Vendor liaison

Customer service

Descripción del empleo

## Supervisor de procesosCandidatar-seremote type: Totalmente no locallocations: Granadilla (Santa Cruz de Tenerife): Arona (Santa Cruz de Tenerife)time type: A tempo inteiroposted on: Publicado hojejob requisition id: JR113829**Europcar Mobility Group**At **Europcar Mobility Group**, our purpose is to help to change the way you move. We are guided by our core values: *We are happy to help*, *We embrace change*, *We take responsibility*, *We act with respect* and *We move as one*. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.**Job Description****Join Our Team as a Station Fleet Manager – Lead, Manage, and Optimize Fleet Operations!**Are you an experienced leader with a passion for managing fleet operations? We are looking for a highly skilled **Station Fleet Manager** to oversee both the strategic and day-to-day management of our fleet, ensuring efficient operations, timely maintenance, and excellent service delivery for our customers. As the Station Fleet Manager, you will be responsible for long-term planning and daily oversight of fleet operations, including the garage and outsourced teams. Your goal is to ensure cost-effective operations while maintaining the highest standards of service and achieving station business development targets.**Key Responsibilities:****1. Human Management:*** Lead and develop fleet staff, including hikers and maintenance agents, to meet performance goals aligned with station targets and company values.* Train staff to deliver excellent customer service while ensuring adherence to company procedures and service level agreements.* Conduct and log safety meetings with fleet staff to ensure compliance with safety protocols.**2. Daily Fleet Operations:*** Oversee the timely repair and servicing of vehicles according to company and manufacturer guidelines.* Review reservations, returns, and fleet status daily to maintain operational efficiency.* Manage the damage assessment process, ensuring proper documentation and approvals are in place.* Continuously seek process improvements to optimize vehicle servicing, in-fleet preparation, and disposal.* Provide monthly reports on mechanic productivity, attendance, and inventory usage for consumables, tires, and parts.**3. Internal and External Relations:*** Communicate and coordinate with external personnel, including Return, Service, and Ready Line agents, to maintain smooth operational flow.* Maintain strong relationships with local OEM dealerships, service providers, and external vendors.* Collaborate with the General Manager, Operations Managers, and other team members to provide updates on fleet status and operational insights.* Manage collision repairs by liaising with vendors, monitoring repair timelines, and ensuring timely updates from repair shops.**What We’re Looking For:*** Proven experience in fleet management or a similar leadership role.* Strong leadership skills with the ability to manage, motivate, and develop a team.* Excellent organizational and communication skills, with a focus on operational efficiency and customer service.* Attention to detail and a proactive approach to problem-solving, particularly in managing vehicle repairs and inventory.**Why Join Us?*** Lead a dedicated team and optimize fleet operations in a dynamic, fast-paced environment.* Play a key role in driving the success of our station’s fleet management and service delivery.* Enjoy opportunities for growth and professional development within a supportive company culture.If you’re ready to take on a leadership role and drive the success of our fleet operations, apply today!We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.