Station Manager

Europcar; Valencia; Presencial; EUR 32.000 - 46.000; Jornada completa

Descripción de la vacante

Europcar Valencia is seeking an experienced Station Manager to oversee daily operations, lead a high-performing team, and ensure a smooth, efficient customer experience at the station. You will manage fleet availability and maintenance, coordinate rentals and returns, monitor sales targets, and control the station's budget to drive profitability while upholding safety and compliance standards.

You'll collaborate with maintenance teams and train staff to deliver excellent service at every

Formación

• Proven leadership and management experience in fast-paced environments.
• Strong customer service skills with focus on delivering results.
• Sales-driven with ability to meet and exceed targets.
• Excellent organizational and multitasking abilities.
• Experience in fleet management and operational efficiency.

Responsabilidades

• Oversee day-to-day operations and ensure processes run smoothly.
• Manage fleet availability, maintenance, and condition.
• Coordinate vehicle rentals, returns, and cleaning schedules.
• Provide high levels of customer service and resolve issues.
• Recruit, train, and supervise station staff; manage shifts and workloads.
• Monitor sales targets and drive profitability; manage budget.
• Oversee fleet operations; ensure vehicles are maintained and clean.
• Ensure compliance with policies, regulations, and safety.

Conocimientos

Leadership

Management

Customer service

Sales-driven

Organization

Multitasking

Fleet management

Compliance & safety

Descripción del empleo

Job Description

Join Our Team as a Station Manager – Lead, Manage, and Drive Success! We’re looking for an experienced Station Manager to oversee the daily operations of our car rental station, manage a high-performing team, and ensure a smooth and efficient customer experience.

Key Responsibilities

1. Operational Management

• Oversee day-to-day operations, ensuring all processes run smoothly and efficiently.
• Manage the availability, maintenance, and condition of the vehicle fleet.
• Coordinate vehicle rentals, returns, and cleaning schedules for optimal efficiency.

2. Customer Service

• Ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and managing complaints.
• Train and support staff in delivering excellent customer service at every interaction.

3. Staff Management

• Recruit, train, supervise, and evaluate station staff, including rental agents and customer service representatives.
• Schedule staff shifts and manage workloads to ensure operational efficiency and coverage.

4. Sales and Financial Management

• Monitor and achieve sales targets, including upselling additional services.
• Manage the station’s budget, control operational costs, and ensure profitability.

5. Fleet Management

• Oversee fleet operations, ensuring vehicles are well-maintained, clean, and ready for rental.
• Work closely with maintenance teams to ensure timely servicing and repairs.
• Optimize fleet utilization to meet customer demand and minimize idle time.

6. Compliance and Safety

• Ensure all station operations comply with company policies, industry regulations, and legal requirements.
• Maintain a safe and secure environment for both employees and customers.
• Oversee proper documentation and record-keeping for all transactions.

Qualifications

• Proven leadership and management experience in a fast-paced environment.
• Strong customer service skills and a focus on delivering exceptional results.
• Sales-driven attitude with the ability to meet and exceed targets.
• Excellent organizational and multitasking abilities.
• Experience in fleet management and operational efficiency.

Benefits

• Be part of a fast-growing company that values leadership and teamwork.
• Lead a dynamic team and ensure high levels of customer satisfaction.
• Enjoy opportunities for career growth and professional development.

If you’re ready to take charge, lead a team, and drive success at our station, apply today!

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.