Office Assistant/Receptionist

GLAS; Madrid; Presencial; EUR 18.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Medical Insurance

28 days annual leave

Long service award

Flexible retribution

Base salary + bonus

Descripción de la vacante

GLAS is a multinational provider of debt administration services with offices worldwide, including Madrid. We are seeking an Office Assistant/Receptionist to ensure smooth daily operations and support management with a high level of discretion.

The role requires excellent communication in Spanish and English, strong IT skills, and the ability to manage multiple tasks, travel arrangements, onboarding, and visitor liaison.

Formación

• Excellent written and verbal communication in Spanish and English.
• Discretion and confidentiality is required.
• Ability to prioritise and manage workload while balancing commitments.
• Highly organised and adaptable.
• Proactive thinker and planner.
• Strong IT skills with Microsoft Office suite.
• Strong telephone communication skills.
• Ability to work autonomously and take initiative.

Responsabilidades

• Greet visitors and clients with a positive, helpful attitude.
• Take and relay telephone messages accurately.
• Answer calls in a helpful manner.
• Provide daily support to Head of Location and team.
• Help with security: badges, logs, and visitor records.
• Sort and distribute mail and manage supplies.
• Support project administration for business events.
• Maintain location processes and participate in global initiatives.
• Review operational processes to support evolving GLAS needs.
• Assist with business continuity planning and testing.
• Support onboarding of staff with IT & HR.
• Assist travel planning for staff and international visitors.

Conocimientos

Bilingual Spanish/English

Excellent communication

Organised

IT skills (MS Office)

Discretion and confidentiality

Customer service

Autonomous work

Team player

Herramientas

MS Word

MS Excel

Outlook

Descripción del empleo

GLAS is an international provider of institutional debt administration services, serving lenders, borrowers, issuers, and advisers offering a global platform across Loan Agency and related services, Capital Markets and Restructuring.

GLAS' vision is to be recognised as the best-in-class independent, non-creditor, conflict-free provider of institutional debt administration services, enabling global clients and counterparties to achieve successful outcomes on their transactions.

The business currently comprises c.550 employees who deliver a solution-based, innovative service, ensuring GLAS is the preferred global partner of choice. GLAS has a blue-chip customer base developed over many years; select clients include Apollo, Blackstone, CVC, Deutsche Bank and Goldman Sachs. GLAS has been recognised as the premier independent provider of loan agency and bond trustee services with a portfolio of over $850 billion assets across its global platform. The company is headquartered in London with offices in Paris, Frankfurt, Madrid, New York, New Jersey, Sydney, Melbourne, Brisbane, Singapore, Dubai, Hong Kong, Milan and Rome.

The role of Office Assistant/Receptionist

The purpose of this Office Assistant / Receptionist role is to ensure the smooth running of the office on a day-to-day basis and to provide ongoing support to management. This role calls for superior communication skills to effectively maintain relationships with internal and external stakeholders. A high level of confidentiality and discretion is required in this position.

Responsibilities

• Greeting visitors and clients when they arrive with a positive and helpful attitude
• Taking and accurately relaying telephone messages for the team
• Answering phone calls in a helpful manner
• Provide daily ongoing support to the Head of Location and other members of the team
• Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs
• Sorting and distributing mail
• Maintains stocks of supplies as needed
• Provide daily ongoing support to the Head of Location and other members of the team
• Project administration which ensures achievement of business event planning
• Maintain location related processes and procedures participating with the global initiatives to ensure consistency across regions
• Undertake regular reviews of operational processes, practices and procedures to support the evolving requirements of GLAS offices
• Support business continuity planning, assisting with the maintenance of plans and coordinating testing
• Accounts receivable/payable and business expense claim submission
• Assist with Onboarding of staff, working in partnership with IT & HR to provide the very best onboarding experience

onboarding experience

• Act as liaison with building management on any office related issues
• Assist in the arrangement of business travel for members of the office and international visitors

Key Skills

• Excellent written and verbal communication skills in both Spanish and English (B2/C1 level minimum)
• Professional discretion
• Ability to prioritise work and effectively manage workload whilst balancing competing commitments
• Highly organised and adaptable
• Proactive thinker and planner
• Excellent IT skills with strong experience in Word, Excel, Outlook, PowerPoint and other Microsoft and IT programmes
• Strong telephone communication skills
• Excellent time management skills and the ability to effectively work to tight deadlines
• Adaptable and inquisitive with a "can do" attitude
• Ability to work autonomously and take initiative
• Excellent attention to detail
• Strong work ethic and ability to multi-task
• Ability to work collaboratively in a team environment
• High personal standards of work and dedicated to consistently providing high levels of service and
• quality work product
• Ability to identify urgent matters/issues and elevate/resolve accordingly
• Base salary + bonus
• 28 days annual leave + bank holidays
• Long service award
• Private Medical Insurance
• Flexible retribution

It's our people who make GLAS successful and we strive to recruit and retain the best people and operate in an environment underpinned by inclusivity, diversity, and opportunity. We recognise that a more inclusive workplace allows ideas and a variety of points of view to trigger discussions or deliver innovative results.

Besides, we want people at GLAS to be successful - we are committed in your career development. We truly believe in and live by our values of stepping in, stepping up and standing out.

In addition to our commitment to a diverse workforce we are also happy to talk flexible working.