Norwegian Customer Service Representative / Online Bank Advisor

Intersoft Team SRL; Benalmádena; On-site; EUR 26,000 - 34,000; Full time

Job summary

Intersoft Team SRL is seeking a Norwegian-speaking customer support specialist for banking inquiries in Spain. You will assist customers with accounts, payments and digital banking services while upholding strict confidentiality and accuracy.

The role requires fluent Norwegian and strong English, with a focus on professional communication and reliable handling of sensitive financial information. A dynamic, friendly team and development opportunities are offered.

Qualifications

• Fluent Norwegian (C2) both verbal and written; English (B2+) level.
• Previous customer service or banking experience is an advantage.
• Strong communication and customer service skills.
• Good attention to detail when handling financial information.
• Comfortable working with digital systems and software.
• Ability to handle account, payment and transaction-related enquiries.
• Professional and responsible approach when handling sensitive customer information.

Responsibilities

• Provide customer support to Norwegian-speaking banking customers.
• Handle enquiries relating to customer accounts and banking services.
• Assist customers with the use of online and digital banking services.
• Resolve account, payment and transaction-related issues.
• Provide accurate information and guidance regarding banking services.
• Handle financial and customer information accurately and confidentially.
• Use transaction-processing and credit-assessment systems.
• Identify and resolve customer issues efficiently and professionally.
• Maintain a high standard of customer service throughout each interaction.

Skills

Norwegian language (C2)

English language (B2+)

Customer service

Communication

Attention to detail

Digital systems

Banking knowledge

Tools

Transaction systems

Credit assessment systems

Digital banking software

Job description

Duties and Responsibilities:

• Provide customer support to Norwegian-speaking banking customers
  
• Handle enquiries relating to customer accounts and banking services
  
• Assist customers with the use of online and digital banking services
  
• Resolve account, payment and transaction-related issues
  
• Provide accurate information and guidance regarding banking services
  
• Handle financial and customer information accurately and confidentially
  
• Use transaction-processing and credit-assessment systems
  
• Identify and resolve customer issues efficiently and professionally
  
• Maintain a high standard of customer service throughout each interaction.
  

Requirements

• Fluent Norwegian (C2) both verbal and written. Sound command in English (B2+ level)
  
• Previous customer service or banking experience is an advantage
  
• Strong communication and customer service skills
  
• Good attention to detail when handling financial information
  
• Comfortable working with digital systems and software
  
• Ability to handle account, payment and transaction-related enquiries
  
• Professional and responsible approach when handling sensitive customer information
  
• Excellent remuneration package and bonus structure
  
• Career development program and specialized courses
  
• A dynamic and creative team with positive and friendly atmosphere
  
• Guidance and tools to reach your full potential.