Customer Service Representative (Norwegian)

Tamarind Intelligence; Benalmádena; Híbrido; EUR 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent remuneration package

Bonus structure

Career development program

Dynamic and friendly team

Descripción de la vacante

David Kennedy Recruitment is seeking a Customer Service Representative / Online Bank Advisor for a Norwegian-speaking role in Benalmádena, Spain. The role operates in a hybrid model after a trial period.

Responsibilities include assisting Norwegian banking customers, handling account-related inquiries, and guiding customers through online banking services with a strong emphasis on data accuracy and confidentiality.

Formación

• Fluent Norwegian (C2) in both spoken and written form and strong command of English (B2+).
• Experience in customer service or banking is an advantage.
• Comfortable using digital banking systems and software.

Responsabilidades

• Provide customer support to Norwegian-speaking banking customers.
• Handle inquiries related to accounts and banking services.
• Assist customers with online and digital banking tools.
• Resolve issues regarding accounts, payments and transactions.
• Maintain high standards of customer service in every interaction.

Conocimientos

Norwegian (C2)

English (B2+)

Customer service

Banking experience

Herramientas

Digital banking software

Descripción del empleo

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Norwegian-speaking Customer Service Representative for their Benalmádena office.

Position: Customer Service Representative / Online Bank Advisor

Location: Benalmádena, Spain

Work model: Hybrid (after trial)

DUTIES AND RESPONSIBILITIES:

• Provide customer support to Norwegian-speaking banking customers
• Handle enquiries relating to customer accounts and banking services
• Assist customers with the use of online and digital banking services
• Resolve account, payment and transaction-related issues
• Provide accurate information and guidance regarding banking services
• Handle financial and customer information accurately and confidentially
• Use transaction-processing and credit-assessment systems
• Identify and resolve customer issues efficiently and professionally
• Maintain a high standard of customer service throughout each interaction.

REQUIREMENTS:

• Fluent Norwegian (C2) both verbal and written. Sound command in English (B2+ level)
• Previous customer service or banking experience is an advantage
• Strong communication and customer service skills
• Good attention to detail when handling financial information
• Comfortable working with digital systems and software
• Ability to handle account, payment and transaction-related enquiries
• Professional and responsible approach when handling sensitive customer information
• Willingness to work on-site in Benalmádena.

BENEFITS:

• Excellent remuneration package and bonus structure
• Career development program and specialized courses
• A dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential.